bilingual technical support - london 37063, London

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
london, ontario
sector
administrative support
job type
contract
reference number
2237858STFEN
contact
randstad canada
apply now

job description

Do you have previous call center experience, are bilingual in French and English and have a technical support background? If so, we have the perfect opportunity for you!

We are currently recruiting for a Bilingual Tech Support Representative for a 2 year contract with a top 5 bank in London.

Pay rates: 18.85/ hour
Shift premiums:
2nd shift pay: $20.25
3rd shift pay: $20.97

French coverage shifts are from 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday.

As a Tech Support Representative, your responsibilities will include, but are not limited to:
- Single point of contact for technical support and general inquiries (password changes, e-Messaging, hardware, software)
- Respond to a variety of inbound calls/ emails
- Ensure accurate and detailed problem documentation/ ticketing
- Provide timely escalation and follow-up with support groups and customers
- Identify and escalate wide-impact or potential wide-impact outages

Advantages
- Work of a leading bank in Canada
- Foot in the door opportunity to gain banking experience/ tech experience
- Long term contract (2 years!)
- Receive in depth training

Qualifications
- Bilingual English and French
- 1 year call center experience is nice to have
- 1 year customer service
- A technical support background or related education

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
- Work of a leading bank in Canada
- Foot in the door opportunity to gain banking experience/ tech experience
- Long term contract (2 years!)
- Receive in depth training

RESPONSIBILITIES


QUALIFICATIONS
- Bilingual English and French
- 1 year call center experience is nice to have
- 1 year customer service
- A technical support background or related education