Are you a bilingual English-French speaker with experience in tech support, and are you currently seeking a position in Laval?
If so, we have a job opportunity for you!
...
We're hiring a Bilingual Technical Support Representative for our partner who specializes in providing hardware, software, and network technical support solutions. In this role, you'll be responsible for delivering excellent customer service and technical support through various communication channels, such as telephony, portal tickets, emails, and web chat.
You'll use advanced tools like CareAR and remote desktop tools to troubleshoot and diagnose problems, and validate customer entitlements.
The position requires troubleshooting skills, technical aptitude, and empathy.
Bilingual Tech Support Representative
Onsite -Montreal LAVAL Office
Monday to Friday 7am- 5 pm
$20 per hour
Advantages
As a Bilingual Customer and Technical Support Representative, you will have following advantages :
- Working with a big company
- Monday tp Friday work in Laval
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
- Eligibility for preferred rates on health, dental, and life insurance, as well as a corporate discount service
Responsibilities
As a Bilingual Technical Support Representative, you will:
- Deliver excellent customer experience by listening attentively, showing empathy, and acting with urgency; handle service concerns with professionalism
- Resolve hardware, software, and networking issues on the first contact using System, CareAR, and/or software tools
- Proactively communicate the benefits of diagnosing and resolving issues
- Provide feedback to improve customer experience policies and procedures
- Maintain up-to-date knowledge of products and software
- Be performance-focused by providing great experiences and resolving technical issues, making sound business decisions on each interaction.
Qualifications
Interested in this position? See below the skills we are looking for:
- Bilingual in French and English
-Technical support experience preferred, including troubleshooting technology issues (Xbox, PlayStation, mobile devices, software, computers, printers, etc.)
- Strong problem-solving, communication, and critical thinking skills
- Strong organizational, prioritization, and time management skills
Summary
If you have a skillset for tech support role and are looking for a challenging role in a dynamic and exciting industry, then we want to hear from you.
Send us your updated resume with the subject line "Bilingual Technical Support Representative - Laval:
jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca
alicia.garcia@randstad.ca
*Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a bilingual English-French speaker with experience in tech support, and are you currently seeking a position in Laval?
If so, we have a job opportunity for you!
We're hiring a Bilingual Technical Support Representative for our partner who specializes in providing hardware, software, and network technical support solutions. In this role, you'll be responsible for delivering excellent customer service and technical support through various communication channels, such as telephony, portal tickets, emails, and web chat.
You'll use advanced tools like CareAR and remote desktop tools to troubleshoot and diagnose problems, and validate customer entitlements.
The position requires troubleshooting skills, technical aptitude, and empathy.
Bilingual Tech Support Representative
Onsite -Montreal LAVAL Office
Monday to Friday 7am- 5 pm
$20 per hour
Advantages
As a Bilingual Customer and Technical Support Representative, you will have following advantages :
- Working with a big company
- Monday tp Friday work in Laval
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
...
- Eligibility for preferred rates on health, dental, and life insurance, as well as a corporate discount service
Responsibilities
As a Bilingual Technical Support Representative, you will:
- Deliver excellent customer experience by listening attentively, showing empathy, and acting with urgency; handle service concerns with professionalism
- Resolve hardware, software, and networking issues on the first contact using System, CareAR, and/or software tools
- Proactively communicate the benefits of diagnosing and resolving issues
- Provide feedback to improve customer experience policies and procedures
- Maintain up-to-date knowledge of products and software
- Be performance-focused by providing great experiences and resolving technical issues, making sound business decisions on each interaction.
Qualifications
Interested in this position? See below the skills we are looking for:
- Bilingual in French and English
-Technical support experience preferred, including troubleshooting technology issues (Xbox, PlayStation, mobile devices, software, computers, printers, etc.)
- Strong problem-solving, communication, and critical thinking skills
- Strong organizational, prioritization, and time management skills
Summary
If you have a skillset for tech support role and are looking for a challenging role in a dynamic and exciting industry, then we want to hear from you.
Send us your updated resume with the subject line "Bilingual Technical Support Representative - Laval:
jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca
alicia.garcia@randstad.ca
*Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
