bilingual trade operations administrator, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
finance and accounting
job type
temporary
reference number
2202847STFEN
contact
randstad canada
apply now

job description

Are you a recent accounting or finance graduate and are fully bilingual in French and English? Do you have experience working in a banking or financial services environment? Are you looking for an opportunity to develop your skills in a leading and globally recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Trade Operations Administrator to support our client's global trade and receivables finance department.

In this role you will work full time hours on a 12 month assignment and earn a competitive pay rate within the market. As a Bilingual Trade Operations Administrator you will be responsible for providing a high level of customer service by processing Global Trade and Receivables Finance transactions within the service level parameters, minimizing operational risk by applying ownership with a high degree of attention and ensuring accuracy. To provide full range of support to the GTRF Middle Office operations team as required, including administration, operational, customer service and processing support. This will include but not be limited to the following:

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within SLA
• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
• Responsibility for resource management and work allocation taking into consideration absenteeism, and utilization of cross trained resources to ensure operation is staffed to meet the strategic objectives of the business.
• Facilitate adequate and timely cascading of all procedural changes to avoid non compliance with agreed procedures
• Ensure nil instances of sanction breach/WOLF and Financial Crime Risk violation received
• Identify opportunities for process improvement initiatives through best practice sharing
• To be aware of the nature of our customers business and alert any unusual transactions, to Line Management
• Preparation, reconciliation and submission of expenses in a timely manner.
• Preparation of presentation materials (PDFs, PowerPoint, Agendas, Minutes, etc)
• Place stationery orders via BuySmart for general office supplies, business cards, diaries, etc.
• Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.
• Ensure a high degree of accuracy in order to minimize operational risk
• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
• Monitor service quality standards and set benchmarks for high performance
• Monitor pending items queue/referral queues to ensure closure on aged items and escalating where appropriate
• Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams
• Understanding updates on procedural changes and compliance
• Have a good understanding of the Trade business and industry standards such as UCP/ISBP/ ICC OPINIONS / URR/ URDG as applicable to their role

Advantages
• Gain experience working for a globally recognized organization
• Work full time hours on a 12 month assignment, with potential for extension or permanence
• Earn a pay rate of up to $24 per hour
• Downtown Toronto, ON location

Qualifications
• 1 year of experience in Global Trade and Receivables Finance operations in processing transactions and providing service to customers
• Bilingual in French and English
• Strong interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers and colleagues
• Good working knowledge of International Trade
• Strong communication skills, including written and verbal.
• Awareness of the trade facilities and customer trade cycles
• Customer centric and have the ability to thrive in a team environment seeking feedback and open to development

Tyrone,
Anna

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.