BILINGUAL/ONSITE - Deskside Analyst

Resource must have own mode of transportation to travel
Experience providing desktop hardware and software support to users
Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
Experience troubleshooting and managing file and print services.
The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.

The successful candidate must be fluent in both French and English with strong verbal and written skills.

Advantages
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Responsibilities
Duties will also include:

Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
Image, deploy and configure new computers/laptops and install various software application
Recording all inventory, incidents/service request ticket updates into our incident management system.
Meeting Room support.

Qualifications
1-2 years of previous Deskside experience

Required Skills:
Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
CompTIA A+ or equivalent experience
Good communication, time management and mathematical skills
Dependable and reliable
Attention to detail and documentation – you take pride in your work
Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
Clean criminal record and driving abstract


Nice to have:

Meeting Room support experience would be an asset.
Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.