These roles are meant to fulfill a wide range of responsibilities in the meter to cash process for both electricity and non-electricity billing, such as meter data collection and data analysis and control, regulated billing activities, collection strategy deployment, payment processing, direct and indirect customer interactions, customer relationship oversight, and systems development and testing. These individuals develop and foster customer relationships and optimizes financial results through professional, courteous, accurate and efficient service in alignment with company values and strategies. AdvantagesRemote (Work from home) Two year contract with potential to be brought on board full-time thereafter. Responsibilities Analyzes and resolves billing issues and related activities including but not limited to meter communication issues, cross meter corrections, rate reclassifications, customer account information, split service adjustments, retailer account management, and transactions on renewable energy accounts. Obtains, validates, analyses and provides accurate and timely information to support the meter to cash processes. Prepares billing data and bills and calculates billing adjustments, assesses and manages security deposits, capital contributions, cancels and re-bills using in-depth knowledge of all residential and commercial rate structures, demand and load calculations and meter types, read types and configurations, construction contracts, utilizing calculator tools where appropriate. Builds, maintains and enhances customer experience by providing service based on specific customer needs via inbound telephone queue, outbound phone contacts, written correspondence, formal and informal face-to face meetings, and digital communications. Liaises with internal and external stakeholders as required, coordinating activities in the collections and severance process to optimize the collection of outstanding account balances. Negotiates payment arrangements with customers on outstanding balances, processes skip tracing, writes collection letters, prepares final bills, reviews and prepares accounts and documentation for external collection agencies and write-off. Performs daily bank reconciliation, working closely with the bank, finance and treasury, including reconciling customer payments to the general ledger.Prepares and processes documentation for bankruptcies, foreclosures, and insolvencies. Liaises with other divisions and customers to prepare and process non-electricity invoices, such as those for construction projects, claims, generation projects, and lease agreements; performs collection-related activities, investigates and resolves all customer, billing, coding, and payment issues.Performs journal entries and account reconciliations as assigned and performs variance analysis on related accounts in accordance with auditing requirements, including preparation of any trial balances or other accounting documentation. Ensures appropriate level of authorization is obtained where required. Proactively identify and resolve systematic issues encountered with meter data quality Determines appropriateness and arranges for field work to resolve customer meter, data or account issues. Support all suite meter billing functions and liaise with vendors, field and design staff as needed Demonstrates safety awareness and adheres to safety rules and regulations. QualificationsUniversity degree or three (3) year College diploma (Business, Communications, Accounting, Finance, and Electrical Technologist/Engineering based studies preferred). CRRs will require two (2) to four (4) years of previous professional work experience in a related field. (Experience in a customer centric environment is preferred). SummaryStrong analytical, critical thinking, mathematical, and problem solving skills to investigate and resolve complicated issues. Highly proficient in MS Office applications including Outlook, Word, Excel and PowerPoint; experience using in-house database functions at an intermediate level or higher. Advanced communication (verbal and written) and interpersonal skills. Strong customer service and customer relationship building skills; ability to interact professionally with internal and external stakeholders. Knowledge of the electricity sector, specifically the Ontario Energy Board (OEB) and other regulatory codes preferred Detail-oriented, proactive and highly organized with the ability to prioritize, and adhere to tight timelines. Demonstrates adaptability and flexibility; able to multi-task in an ever-changing environment. Demonstrates sound business acumen; understands the relationship between role and customers. Meter data technology; Customer Care and Billing; and accounting software experience across all types of systems is preferred. Proactive problem solving on meter data issues, including root cause analysis,Knowledge of metering systems such as MDMR, ODS etc. an asset Experience in billing within regulated industry environment an assetRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.