Are you a problem solver with a passion for providing excellent customer service? Do you speak both English and French fluently? Are you looking for an exciting opportunity to work in the heating industry? If you answered yes to all of these questions, we want to hear from you!
...
We are seeking a highly motivated and skilled bilingual customer service representative to join our clients parts department in the heating industry in the central Ville Saint Laurent area.
The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work well in a fast-paced environment. Fluency in both English and French is a must, as you will be interacting with customers from all over Canada.
Schedule: 8am to 5pm - Monday to Friday
Hours per week: 40 hours
Salary: $55,000 to $65,000
Parking on-site / Bus accessible
Advantages
- Consistent daytime schedule from Monday to Friday, providing a work-life balance
- Competitive salary
- Potential for growth and advancement within the company
- On-site parking for convenience and accessibility
- Easily accessible via public transportation for a stress-free commute.
Responsibilities
- Answering customer inquiries over the phone, email & in person
- Providing technical support for parts inquiries and troubleshooting
- Processing orders, returns, and exchanges accurately and efficiently
- Updating customer accounts and maintaining accurate records
- Collaborating with the sales and operations teams to ensure timely delivery of parts to customers
- Identifying opportunities to improve customer satisfaction and escalate issues to management as needed
Qualifications
- Fluency in both French and English
- Proficiency in MS Office
- Familiarity with Systeme Kumba is preferred
- Prior experience in customer service
- Strong communication and interpersonal skills
- Technical proficiency in relevant areas, such as heating systems or parts.
Summary
Can you see yourself in this role? Want to join a dynamic team and a growth-oriented company?
Send us your updated resume with the subject line:
"Blingual Customer Service Representative - Parts department"
kamran.chaudhry@randstad.ca
jessica.yelozbek@randstad.ca
alicia.garcia@randstad.ca
We look forward to receiving your resume
Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a problem solver with a passion for providing excellent customer service? Do you speak both English and French fluently? Are you looking for an exciting opportunity to work in the heating industry? If you answered yes to all of these questions, we want to hear from you!
We are seeking a highly motivated and skilled bilingual customer service representative to join our clients parts department in the heating industry in the central Ville Saint Laurent area.
The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work well in a fast-paced environment. Fluency in both English and French is a must, as you will be interacting with customers from all over Canada.
Schedule: 8am to 5pm - Monday to Friday
Hours per week: 40 hours
Salary: $55,000 to $65,000
Parking on-site / Bus accessible
Advantages
- Consistent daytime schedule from Monday to Friday, providing a work-life balance
- Competitive salary
- Potential for growth and advancement within the company
- On-site parking for convenience and accessibility
- Easily accessible via public transportation for a stress-free commute.
...
Responsibilities
- Answering customer inquiries over the phone, email & in person
- Providing technical support for parts inquiries and troubleshooting
- Processing orders, returns, and exchanges accurately and efficiently
- Updating customer accounts and maintaining accurate records
- Collaborating with the sales and operations teams to ensure timely delivery of parts to customers
- Identifying opportunities to improve customer satisfaction and escalate issues to management as needed
Qualifications
- Fluency in both French and English
- Proficiency in MS Office
- Familiarity with Systeme Kumba is preferred
- Prior experience in customer service
- Strong communication and interpersonal skills
- Technical proficiency in relevant areas, such as heating systems or parts.
Summary
Can you see yourself in this role? Want to join a dynamic team and a growth-oriented company?
Send us your updated resume with the subject line:
"Blingual Customer Service Representative - Parts department"
kamran.chaudhry@randstad.ca
jessica.yelozbek@randstad.ca
alicia.garcia@randstad.ca
We look forward to receiving your resume
Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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