business analyst - crm (salesforce), Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
technologies
job type
temporary
reference number
2175634PROEN
contact
randstad canada
apply now

job description

Our downtown Toronto client is looking for an experienced Business Analyst -CRM (Salesforce) for an exciting 12 months project to start.

Qualifications & Experience

1. University degree in Business Administration, Information System or equivalent, and considerable years of progressively more responsible experience working on large-scale information technology projects or the equivalent combination of education and/or experience;
2. Demonstrated experience defining and documenting business and system requirements, analysis and specifications; business process, data and workflow modelling; context, use cases, user stories and entity relationship diagrams in an agile environment;
3. Experience implementing large-scale cloud-based Salesforce CRM projects and technologies in a contact centre environment is considered an asset;
4. Experience assessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery;
5. Experience in testing and data validation in Salesforce CRM Solutions
6. Experienced in working in Agile environment with JIRA and Confluence
7. Experience assisting end user acceptance and business testing of various web-based applications;
8. Excellent written and verbal communication skills;
9. Ability to work independently as well as within a team environment;

For immediate consideration, apply online today!
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.