Our client, an Oshawa based leader in the educational industry , is looking for 2 Service Desk Analysts to work on-site for a 1 month period from Aug 12 - through Sept 23 to help students who are returning for the fall semester. The incumbent will be responsible for providing password support assistance to students. In addition, the incumbent may be required to provide:1st level services and support of laptops, PC’s, printers, peripherals, software and Provide escalation for all calls to their respective support analysts via call ticketing system and phone.Advantages- Gain additional work experience within the educational industry.- opportunity for contact extensionResponsibilitiesThe incumbent will be responsible for providing password support assistance to students.In addition, the incumbent may be required to provide:1st level services and support of laptops, PC’s, printers, peripherals, software for College and University students, faculty and admin staff. Working with other 1st level support staff, key responsibilities will be incident resolution for issues related to student laptops, academic workstations, computer lab workstations, managing requests and trouble tickets issues. Provide first line support for the DC and ON Tech user community, providing thorough and concise technical support with immediate resolution where possible to clients.Provide escalation for all calls to their respective support analysts via call ticketing system and phone.Provide initial incident call logging and any necessary follow up with customers via telephone, email and/or walk-up support ensuring quality of service.Required to document technical information, notes, user guides for internal or customer use if required. QualificationsQUALIFICATIONS: Two-year diploma or degree in related field Information Technology or Business Administration.ITIL v3 and MCP certification an asset.Related work experience in Information Technology and dealing with the public.A minimum of two years 1st level support in a network environment.Well-developed problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.Able to cope under high pressure and constant changes in priorities.Excellent interpersonal skills and proven ability to work well with users.Strong critical thinking, analytical, organizational and decision-making skills.Familiarity with Banner, MyCampus would be an asset. SummaryMUST HAVE QUALIFICATIONSExperience providing 1st level technical support in a network environment 2-3 yearsExcellent verbal communication skills in EnglishTwo-year diploma/degree in Information Technology or Business AdministrationNICE TO HAVE QUALIFICATIONSITIL v3 and MCP certification an asset.Familiarity with Banner, MyCampus would be an asset. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.