Business Analyst I - 466

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Senior Analyst, Cyber Security Operations Center will be working in a fast paced and innovative environment for one of North America’s top airlines. The position requires information gathering, analytics aptitude and problem-solving skills. As a Senior Analyst you will be a key contributor for monitoring, and response activities and enhancing our threat detection capabilities. The Cyber Security Operations Centre is the first line of defense to protect Air Canada and our customers. The Senior Analyst, Cyber Security Operations Center will be reporting to the Manager IT & Cyber Operations.  Key Functions Perform Digital Forensics, Incident Response (DFIR) and threat hunting activities using relevant actor TTP's and IOCsSupport detection and response technologies that continuously evolve with the changing cyber threat landscapeAct as an escalation point for tier 1 cyber security analysts responding to cyber security incidentsCreate, support, and maintain all pertinent documentation, which includes but is not limited to, root cause analysis, standard operating procedures, incident response plans, applicable standards for monitoring and security toolingParticipate in projects to improve our IT efficiency, enhance our customer experience, and improve our cyber securityManage, measure and report on key service-level metrics showcasing the effectiveness of the Cyber Security Operations programCreate, review and provide Threat Intelligence as it pertains to observed threats at Air Canada Develop and communicate operational security objectives; inspire, motivate and train team members to follow and achieve organizational security standardsWork with relevant stakeholders and collect information while investigating a potential cyber security threat to Air CanadaReview and analyze data from multiple internal and external stakeholdersCommunicate analysis results and make recommendations to relevant stakeholders Provide support for the business analysis and technology/business integration effortsSupport and design use casesSupport Planning and monitoring processesBuild relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operationsMaintain up-to-date understanding of security threats, countermeasures, security tools and network technologiesAct as the subject matter expert on behalf of the Cyber Security Operations CentreQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role4-6 years of IT technology or operations experience in a large company Certification in Information Security (Security+, GCIA, OSCP or any other blue team training) practices and policiesExperience and knowledge of packet flow, TCP/UDP traffic, firewall technologies, IPS technologies, proxy technologies, WAF Technologies, mail filtering solutions, antivirus, EDR, Windows and *NIX operating systemsAvailability and Flexibility as shift work may be part of the requirement as this role is part of our 24/7 IT Operations.Knowledge of foundational systems security principles Ability to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skillsSuperior customer service and client interfacing skillsAbility to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to focus on the accomplishment of the team’s and unit’s work; set challenging goals and meet or exceed goalsAbility to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.A passion for Service ImprovementAbility to work cooperatively with others on a team, and to establish and maintain effective business relationshipsAbility to handle multiple tasks in a fast-paced environment.After hours on-call support for escalationsAbility to travel and work effectively with remote teamsWorking from home office if not located at core locationsConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of Service Management is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment to ITIL/ITSM best practices.Manage service desk and end user environments to ensure successful availability, continuity and security of the services.  This position will be reporting into the Manager, End User Services.  ResponsibilitiesResponsible for supporting Air Canada’s Office 365 tenant, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Yammer, etc. to ensure successful availability, continuity, and security of the services.Responsible for guiding the strategy for planning, architecture, design, documentation, and implementation of Office 365 operationalization offerings in line with ITSM processes. This includes the modernization of our service catalog with automation where possible.Streamline and keep licensing models clean and current to save costs.Evaluate and operationalize new collaboration tools as necessary.Ensure adherence to defined organizational processes for continued consistency of IT services delivery.Act as first point of contact into IT organization.Promote use of self service and review service catalogue to reduce service cost & enhance user experience.Responsible for monitoring critical systems, and support resolution of critical/non-critical incidents. Point of contact for level 3 support and escalation for issues relating to Office 365, as well as for contacting Microsoft Premier Support.Manage vendors that support Office 365 and other productivity tools.Support requirement and systems analysis efforts, including translating business requirements.Support business case creation efforts.Handle technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.Demonstrate significant technical depth to handle strategic technology priorities.Evangelize new, agile forms of working enabled by collaboration toolsets.Qualifications 3-5 years of IT technology or operations experience in a large companyExperience managing Office 365 as a Global Administrator.Proficiency in PowerShell scripting a strong asset.Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing thingsAccountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthyCustomer Orientation - Demonstrated concern for satisfying one’s external and/or internal customersResults Orientation - Focusing on the desired result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding themAnalytical Thinking - Approaching a problem by using a logical, systematic, sequential approachInterpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to othersConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Randstad Technologies is looking for an IT Support Technician - Level 2 who can assume the following roles and responsibilities:- AD account modification (adding / removing directories etc.)- Addition, removal and modification of role in IAM / OIM- Grant the necessary access according to standards, established policies and security instructions to the various applications supported by this sector- Check requests made by partners to ensure consistency and feasibility- Establish and maintain a relationship of trust and ensure customer satisfaction by ensuring personalized service and quality work- Identify operational issues and make recommendations to optimize processes and procedures while ensuring to deliver quality service to our users;- Inform the team leader and / or management of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Be accountable for the information transmitted to the various execution teams in order to ensure rapid service delivery without negative impact to users.Do you have the required criteria? Don't hesitate to apply immediately!AdvantagesWork from home until the reintegration in the office37.5 hours per weekDynamic environmentResponsibilities- AD account modification (adding / removing directories etc.)- Addition, removal and modification of role in IAM / OIM- Grant the necessary access according to standards, established policies and security instructions to the various applications supported by this sector- Check requests made by partners to ensure consistency and feasibility- Establish and maintain a relationship of trust and ensure customer satisfaction by ensuring personalized service and quality work- Identify operational issues and make recommendations to optimize processes and procedures while ensuring to deliver quality service to our users;- Inform the team leader and / or management of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Be accountable for the information transmitted to the various execution teams in order to ensure rapid service delivery without negative impact to users.Qualifications- 3 years experience min. as an IT Technician- Knowledge of Active DirectorySummaryRandstad Technologies is looking for an IT Support Technician - Level 2 who can assume the following roles and responsibilities:- AD account modification (adding / removing directories etc.)- Addition, removal and modification of role in IAM / OIM- Grant the necessary access according to standards, established policies and security instructions to the various applications supported by this sector- Check requests made by partners to ensure consistency and feasibility- Establish and maintain a relationship of trust and ensure customer satisfaction by ensuring personalized service and quality work- Identify operational issues and make recommendations to optimize processes and procedures while ensuring to deliver quality service to our users;- Inform the team leader and / or management of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Be accountable for the information transmitted to the various execution teams in order to ensure rapid service delivery without negative impact to users.Do you have the required criteria? Don't hesitate to apply immediately!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.