business analyst - pco, Toronto

randstad canada
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job details

toronto, ontario
job type
reference number
randstad canada
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job description

Job Title: Business Analyst - PCO
Department: Global Mobility Provisioning Services
Has this role been open before? If so, please indicate the request number: 77873-1
What are the hours of work; please specify start/finish times: 37.5 hrs/week, Mon-Fri - 8:30 AM to 5:00 PM
Will overtime be required (Y/N): No
If yes, how much forecasted overtime: N/A
Likelihood of extension: Yes

Brief Project Description:
• Support transformation & governance activities
• Enhance end user experience through APIs/automation
• Align with the needs of the business to achieve cost savings/efficiencies

Project Name: Mobile Globalization – Provisioning, Service Request Management and Automation

Daily Responsibilities:
• Requirements gathering
• Process mapping & documentation
• Reporting & data analytics
• Vendor management
• Quality assurance
• Project support

• N/A

What program/technology/software knowledge is essential for this role and in what capacity will the successful candidate be using it:
• Excel (advanced – complex formulas, pivot tables, macros)
• Visio (advanced – detailed process/workflow diagrams)
• PowerPoint (proficient)
• Word (proficient)

Must Have Skills:
• Data analysis
• Business analysis
• Quality assurance
• Presentation, communication, facilitation & elicitation

What skills would a successful candidate need on day one?
• Quick learner
• Ability to work in a fast-paced environment
• Dealing with ambiguity

Nice to Have Skills:
• Project management
• Previous experience within the telecom/mobility services industry
• Asset management
• SharePoint administration

Soft Skills:
• Attention to detail
• Organizational skills
• Critical thinking

Please describe the work environment, team and culture:
• Office environment, business casual, opportunity to work from home
• The Global Mobility team manages the end to end fulfillment of wireless service requests
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.