Business Analyst

The IT PM team is looking for a candidate who has Business Analysis experience in implementing new Applications or enhancing existing systems/processes. This role requires the candidate to gather detailed business/technical requirements, and document Current State and Future State business process maps.  In this role, the candidate will also be working on projects with various stakeholders, including Customer Care, Finance, Engineering, Construction, Procurement, Operations etc. Reporting to the IT Project Manager/Project Lead, the Business Analyst will work in collaboration with the business to translate functional business needs into requirements for Information Technology systems. As a business enabler and service provider, the Business Analyst will assist in the identification of effective business solutions to meet the business goals of the organization and recommend business process re-designs that maximize efficiencies and align with operational goals for the organization. We need someone who is a self-starter as well as a result and detail-oriented with excellent presentation and communication skills---this is a client-facing role.

Advantages
Working for a well-known Toronto-based organization, this Business Analyst will play an important role within the organization.
Vaccine policy in place. WFH remote for now but eventually, it will be a hybrid working model.

Responsibilities
Document Business Requirements & Create Process Maps:
 Gather and document detailed business/technical requirements using structured techniques and methodologies
 Facilitate review sessions with functional owners and end-user representatives
 Work with IT and other business units to validate the business requirements as well as current state processes
 Create and present functional and/or technical designs including data analysis to business and/or technical teams, and gather feedback to influence solution design and approach
 Work with technical and non-technical teams to document current and future states of business processes, analyze gaps, identify risks and opportunities
 Prepare process maps using MS Visio and MS PowerPoint

Project Management:
 Proactively update the Project Lead and Project Manager on the status of tasks and timelines
 Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams
 Participate in end-to-end implementation planning including, issue management, communication and change management

Presentation Slides & Training:
 Prepare business presentations and reports in MS PowerPoint, Excel and Word
 Prepare training documentation

Testing:
 Create test cases and execute Test cases and UAT test scripts
 Manage and coordinate UAT testing with end-users, including obtaining user acceptance signoff
 Manage and coordinate SIT testing with solution architects and developers

Continuous Improvements:
Research and identify industry trends (relative to the scope of responsibility), leveraging ideas to improve or better align IT systems and services

Qualifications
Key Experience:
 Familiar with Web and Content Management platforms AND/OR Mobile experience
Drive User Stories
Documentation
Processing Mapping
 Familiar with the AODA concept

BONUS:
Building a Chatbot (experience with Chatbot would be a huge asset)

Experience:
Familiar with Customer Experience and general UI/UX concept (UI/UX wireframes)

 Education Required: College Diploma or Bachelor Degree (minimum) *
 Minimum 3-5 years of Business Analysis experience *
 Minimum 2 years of experience preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis*
 Requirement gathering, good workshop facilitator, good communication, writing good documents (user stories, functional requirements, training materials)
 Must have experience preparing end-user documentation and conducting end-user training
 Must have experience in creating test cases and conducting UAT/SIT
 Strong oral, written and interpersonal communication skills
 Familiar with waterfall and agile concept
 Logical, attentive to detail and good work ethic
 Ability to communicate in a clear, concise and professional manner tailored to the appropriate audience, including both verbal and written communications
 Ability to work collaboratively within a business unit team

Nice to Have:
Knowing self-service models/portals and/or billing systems
 Experience in the utilities industry

Summary
If you are a Business Analyst and are looking for a great new challenge, please apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.