business systems administrator - 1734, Montreal

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
montreal, québec
sector
technologies
job type
contract
reference number
2237237PROEN
contact
randstad canada
apply now

job description

Business Systems Specialist - 1734
Duration: 5 months (renewable)
Location: Ville St-Laurent

As a Business Systems specialist for our client's customer platform and tools, you will be responsible for the data management and overall health and performance of our client's systems, namely Electronic Training Suite (ETS) and the SOP Management Tool. You will work in cross-functional teams with members of Product Management, IT, Engineering, and Training Center operations to design, deploy, maintain and support our client'S systems and infrastructure.

Responsibilities

System deployment to new customers
•Setup our client's customers on their platform, in ETS, enter, update and validation of lesson plans, with the support of Pilot Subject Matter Experts (SMEs)
•Train SMEs and other stakeholders on the use of ETS and the SOP Management Tool

Manage our clietn's system's data and processes
•Manage approval workflow within the tool
•Manage functionalities in all systems
•Document and manage the various systems database environments and support routine functions of database management
•Contributing to database management, by creating new and maintaining existing processes with the associated support documentation
•Maintain data structures: extract data from various sources to be included in a central DB (to be automated)
•Manage dataset harmonization and synchronization efforts across our client's LOBs and interfacing systems to ensure data integrity while identifying area of improvements
•Administering, developing, testing, implementing upgrades and maintaining the various systems
•Troubleshoot, review and action issues reported through monitoring and/or our client's customers
•Support the development of taxonomy standardization in the various systems and with Pilot SMEs and engineering
•Manage Customer SOP document entries with the SOP Management Tool

Collaborate with cross-functional teams
•Collaborate closely with development and deployment teams
•Advising the various implicated parties on emerging system requirements and functionalities as our client's system evolves
•Collaborate with the Information Technology and Engineering team on continuous improvement of the SOP management tool and ETS, including new features and functionalities

Qualifications

•Bachelor’s degree, preferably in an engineering or computer science discipline
•Two (2) to 5 years of experience in IT system administration.
•Minimum of 2 years’ experience in the aviation industry, experience in airline Standard Operating Procedures is an asset, or an equivalent combination of education and experience
•Bilingual skills required
•Good working knowledge of aviation manuals, flight operations and related regulations
•Thrive in a fast-moving, stimulating, and collaborative team environment
•Extremely organized, detail-oriented, and able to multitask
•Always thinking about how to increase efficiency and improve processes
•Proactive and effective problem-solving techniques for issue mapping, prioritizing, and resolving
•Customer Focused, demonstrates the relational skills required to provide a positive experience for both internal and external customers
•Solid knowledge & experience using Microsoft Office and Internet Explorer programs
RESPONSIBILITIES


QUALIFICATIONS