call center customer service representative - downtown toronto, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
temporary
reference number
2184721STFEN
contact
randstad canada
apply now

job description

Do you enjoy interacting with people and providing them with excellent customer service? If so, we have a great opportunity for you! Our client, a leading professional services and pension administration institution is looking for a Customer Service Representatives to work a 6-month assignment with potential to become permanent in downtown Toronto. The successful candidate will work 40 hours per week at a rate of $17.86 per hour.

The main responsibility will be to answer and resolve customer inquiries regarding their Benefits and Pension Plans

In this role you will be responsible for:

• Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up
• Research participant questions and plan issues
• Maintain complete and accurate case notes
• Work closely with other customer service representatives and client representatives
• Complete special projects as needed
• Communicate on a proactive basis
• Participate in team meetings and training
• Read and understand the client's plan documents, amendments, etc.
• Follow procedures and guidelines
• Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
• Possess the ability to analyze and solve problems in a changeable work environment
• Possess a cooperative and positive attitude towards customers and team members
• Initial 6 month contract with the potential for full-time employment depending on the candidate’s performance and our clients’ needs

Advantages
• Gain experience working for a well recognized organization
• Earn the competitive wage of $17.86 per hour
• Work in downtown Toronto (near Bloor Station)
• Possibility of assignment being extended or becoming permanent
• Work full time hours on a 6 month contract

Qualifications
• Excellent ability to communicate effectively with a strong customer service focus
• Strong mathematical and personal computer skills
• Working knowledge of defined benefit pension plans considered an asset
• Minimum 1-2 years in a call centre environment
• Proficiency in English both written and oral
• Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access)
• Strong attention to detail
• Ability to understand and follow oral and written instructions
• Ability to successfully work in a team environment

Lindsay,
Sylvia,
Carlo,
Andrea

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.