We are looking for a positive and collaborative Manager, Call Centre Infrastructure to be part of and contribute to our Unified Communications Team! The ideal candidate will have good leadership ability.
If you feel this is the right role for you please email me your word resume to aaron.lail@randstad.ca
Advantages
...
If you feel you are the ideal fit for this role please email me your word resume to aaron.lail@randstad.ca
Responsibilities
What you’ll do
Develop the strategic vision and lead the Unified Communications Team to support enterprise-wide Unified Communication needs, including development and maintenance of roadmap
Develop and lead a strong team of engineers, administrators, and analysts who have a high level of domain expertise and outstanding dedication to organizational goals
Develop the strategy and govern the designing, engineering, implementation and maintenance of network and telecommunications systems across the enterprise, including hardware, software, peripherals, network nodes, terminals, and wiring
Supervise and ensure high availability and consistent performance of all network and telephony systems as well as all distribution infrastructure and consistent performance of all network and telephony systems
Coordinate installations, configurations, and maintenance / upgrades with third-party vendors
Work with vendor management to negotiate favourable service level agreements with third-party partners
Participate in vendor governance forums, including providing input to vendor management to manage service levels with third-party partners
Govern the preparation and maintenance of all documentation for network / telephony systems and configurations
Ensure effective administration and compliance with all internal processes, procedures, and controls to effectively manage risk ensuring it remains within tolerance
Recruit, hire, train and develop an impactful agile Unified Communications team members, mentoring and encouraging excellence and building exceptional technical talent
Demonstrates extensive knowledge and a demonstrable record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements
Familiarity with traditional and emerging technologies relating to networks, contact centres, and unified communications (ie. Cloud Contact Center Platforms, MS Teams incl Enterprise Voice, S4B)
Experience managing department finances to ensure all operations are within budget.
Qualifications
What you’ll bring
Requirements
Outstanding Experience of large scale delivery
Broad knowledge of Unified Communication, and Contact Centre systems
Experience in working with multi sourced operating models and teams
Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment
Excellent partner management and political awareness
An ability to inspire individuals and teams to change and improve
Highly self-motivated and willingness to learn, explore and be innovative
Technical – Admin level technical understanding of all major service applications - specifically knowledge of PBX, Call Center, Microsoft Teams platform
Exceptional written and verbal communication skills, organizational skills, and attention to detail
Proven problem-solving and critical thinking skills
Strong leadership, mentoring and organizational skills. Demonstrated ability to exercise initiative, independent judgment and be a self-starter.
Experience managing people/teams directly with the demonstrable ability to lead and be an agent for change
University Degree in Computer Science, Computer Engineering or Information Technology is a must have requirement
Some Financial experience and understanding of IT contracts a strong asset
ITIL Foundations certified would be an asset
Agile experience or training would be an asset
PMP certification or training would be an asset
Collaborative and outstanding interpersonal skills
Summary
What you’ll get
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Exceptional Career Development opportunities.
We’ll support your professional development education.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are looking for a positive and collaborative Manager, Call Centre Infrastructure to be part of and contribute to our Unified Communications Team! The ideal candidate will have good leadership ability.
If you feel this is the right role for you please email me your word resume to aaron.lail@randstad.ca
Advantages
If you feel you are the ideal fit for this role please email me your word resume to aaron.lail@randstad.ca
Responsibilities
What you’ll do
Develop the strategic vision and lead the Unified Communications Team to support enterprise-wide Unified Communication needs, including development and maintenance of roadmap
Develop and lead a strong team of engineers, administrators, and analysts who have a high level of domain expertise and outstanding dedication to organizational goals
Develop the strategy and govern the designing, engineering, implementation and maintenance of network and telecommunications systems across the enterprise, including hardware, software, peripherals, network nodes, terminals, and wiring
Supervise and ensure high availability and consistent performance of all network and telephony systems as well as all distribution infrastructure and consistent performance of all network and telephony systems
...
Coordinate installations, configurations, and maintenance / upgrades with third-party vendors
Work with vendor management to negotiate favourable service level agreements with third-party partners
Participate in vendor governance forums, including providing input to vendor management to manage service levels with third-party partners
Govern the preparation and maintenance of all documentation for network / telephony systems and configurations
Ensure effective administration and compliance with all internal processes, procedures, and controls to effectively manage risk ensuring it remains within tolerance
Recruit, hire, train and develop an impactful agile Unified Communications team members, mentoring and encouraging excellence and building exceptional technical talent
Demonstrates extensive knowledge and a demonstrable record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements
Familiarity with traditional and emerging technologies relating to networks, contact centres, and unified communications (ie. Cloud Contact Center Platforms, MS Teams incl Enterprise Voice, S4B)
Experience managing department finances to ensure all operations are within budget.
Qualifications
What you’ll bring
Requirements
Outstanding Experience of large scale delivery
Broad knowledge of Unified Communication, and Contact Centre systems
Experience in working with multi sourced operating models and teams
Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment
Excellent partner management and political awareness
An ability to inspire individuals and teams to change and improve
Highly self-motivated and willingness to learn, explore and be innovative
Technical – Admin level technical understanding of all major service applications - specifically knowledge of PBX, Call Center, Microsoft Teams platform
Exceptional written and verbal communication skills, organizational skills, and attention to detail
Proven problem-solving and critical thinking skills
Strong leadership, mentoring and organizational skills. Demonstrated ability to exercise initiative, independent judgment and be a self-starter.
Experience managing people/teams directly with the demonstrable ability to lead and be an agent for change
University Degree in Computer Science, Computer Engineering or Information Technology is a must have requirement
Some Financial experience and understanding of IT contracts a strong asset
ITIL Foundations certified would be an asset
Agile experience or training would be an asset
PMP certification or training would be an asset
Collaborative and outstanding interpersonal skills
Summary
What you’ll get
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Exceptional Career Development opportunities.
We’ll support your professional development education.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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