A leading security company is seeking a Call Center Manager for its B2B technical support contact center. If you have experience managing call centers, are bilingual, and are eager to lead an established team, this opportunity is for you!
...
We offer a competitive salary ranging from $75,000 to $80,000 annually. This is a contract position with the potential for conversion to a permanent role. Full benefits will be available upon permanent hire.
Take a look at this exciting offer!
Advantages
From day one:
Flexible work hours
Exceptional opportunities for professional growth
Upon permanent conversion:
Full benefits from day one
Retirement plans starting from day one
Short-term and long-term disability insurance
Paid vacation and holidays
Education assistance
Internal training programs
Responsibilities
Responsibilities
Coach and develop the technical support team
Manage team performance according to internal policies
Monitor and assess employee interactions to identify areas for improvement
Review employee records to evaluate and ensure the quality of work
Quickly address performance issues and provide follow-up
Track individual productivity, call quality, and transaction quality
Ensure high-quality technical support
Commit to providing exceptional customer service by exceeding expectations
Manage call quality to ensure a positive customer experience
Resolve customer issues efficiently
Oversee operations and manage costs
Handle disputes and complaints
Qualifications
Your Profile:
College diploma (DEC or AEC) in management or equivalent work experience
Minimum 3 years of experience supervising a call center or in a similar role
Experience managing a contact center in the banking industry is an asset
Strong initiative, organizational skills, ability to work under pressure, excellent interpersonal skills, motivation, and confidentiality
Language Skills:
Fluency in French and English (English is essential for communicating and providing services to non-French-speaking clients, especially outside of Quebec)
Summary
Apply online now and send your CV to thibault.sanz@randstad.ca
Looking forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
A leading security company is seeking a Call Center Manager for its B2B technical support contact center. If you have experience managing call centers, are bilingual, and are eager to lead an established team, this opportunity is for you!
We offer a competitive salary ranging from $75,000 to $80,000 annually. This is a contract position with the potential for conversion to a permanent role. Full benefits will be available upon permanent hire.
Take a look at this exciting offer!
Advantages
From day one:
Flexible work hours
Exceptional opportunities for professional growth
Upon permanent conversion:
Full benefits from day one
Retirement plans starting from day one
Short-term and long-term disability insurance
Paid vacation and holidays
Education assistance
Internal training programs
Responsibilities
Responsibilities
Coach and develop the technical support team
Manage team performance according to internal policies
Monitor and assess employee interactions to identify areas for improvement
Review employee records to evaluate and ensure the quality of work
Quickly address performance issues and provide follow-up
...
Track individual productivity, call quality, and transaction quality
Ensure high-quality technical support
Commit to providing exceptional customer service by exceeding expectations
Manage call quality to ensure a positive customer experience
Resolve customer issues efficiently
Oversee operations and manage costs
Handle disputes and complaints
Qualifications
Your Profile:
College diploma (DEC or AEC) in management or equivalent work experience
Minimum 3 years of experience supervising a call center or in a similar role
Experience managing a contact center in the banking industry is an asset
Strong initiative, organizational skills, ability to work under pressure, excellent interpersonal skills, motivation, and confidentiality
Language Skills:
Fluency in French and English (English is essential for communicating and providing services to non-French-speaking clients, especially outside of Quebec)
Summary
Apply online now and send your CV to thibault.sanz@randstad.ca
Looking forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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