call center supervisor, Victoria

posted
contact
randstad canada
job type
permanent
apply now

job details

posted
location
victoria, british columbia
sector
administrative support
job type
permanent
reference number
2190771STFEN
contact
randstad canada
apply now

job description

Randstad Victoria is now looking for supervisor for a call centre in Victoria BC.

The Contact Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met. The Contact Center Supervisor provides departmental leadership and supervision of call center employees.

Duties and Responsibilities

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
• Generally supervises semi-skilled employees or a few individual professional contributors.
• Works on issues of limited scope.
• Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Monitors daily operations of a unit or sub-unit.
• Requires full knowledge of own area of functional responsibility.
• Frequently interacts with subordinate employees and functional peer groups.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
• Receives predetermined work assignments that are subject to a moderate level of control and review.
• Directs subordinates to complete assignments using established guidelines, procedures and policies.

Qualifications

• Minimum 2 years’ experience supervising an operational unit
• Call center leadership experience an asset
• Knowledge of call centre environment
• Knowledge of the principles of employee engagement and motivation
• Proven experience in business process improvement
• Principles related to human rights and employment standards legislation
• Proficient knowledge of MS Office suite; Word, Excel, PowerPoint, etc.

What they Offer:

• $60k plus depending on experience
• 3 weeks vacation
• Excellent benefit program

If this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to raj.sra@randstad.ca or kirk.spady@randstad.ca . All applications are welcome, but only those who meet the requirements will be contacted.


Rajbans,
Sarah,
Ingrid,
Kirk

Phone Number:
250.383.1389
Fax Number:
250.360.1685

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.