call center team lead, Toronto

posted
contact
randstad canada
job type
permanent
salary
$ 50,000 - $ 55,000 per year
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
permanent
salary
$ 50,000 - $ 55,000 per year
reference number
2213619STFEN
contact
randstad canada
apply now

job description

Are you looking to grow your career in customer service? Are you looking for the next step in your career? Do you have a passion for customer service? Are you team oriented? Then we have the job for YOU!

Randstad is hiring for a Call Center Team Lead to work in a financial call center setting. This is a well-known Canadian company providing complex financial and operational solutions.

If you would like to find our more about the Call Center Team Lead position, please read on!

This is a permanent, full time position with potential for career growth!

Hours of Operation: Monday – Friday 10:00am – 6:30pm (must be willing to work at least on Saturday per month)
Salary: 50k – 55k (depending on experience) + Incentives
Location: North York (Leslie and Sheppard) – TTC and Highway Accessible
Vacation + Sick and Personal Days
Benefits starting after 3 months!
Annual salary increase
Quarterly bonus

Job duties of a Call Center Team Lead are, but not limited to:
- Take inbound calls from new and existing clients
- Books clients appointments with the Debt Solutions Managers
- Create teams weekly schedules
- Support team members with any issues
- Keep track of call quality and watch the queue
- Analyse the data from the calls to ensure top service is being provided
- Ensure team is meeting KPI's set by management
- Report data back to management
- Keep track of daily statistics and team members attendance (sick days, time off, ect…)
- Deal with any client escalations
- Promote a strong team environment


Advantages
- Permanent role
- Full Time hours (Monday – Friday 10am -6:30pm)
- Competitive Salary (50k-55k a year!)
- North York Location (Leslie and Sheppard)
- Potential for career growth
- TTC and Highway accessible
- Benefits
- Vacation time
- Leader position
- Work closely with management


Qualifications
- Financial Experience
- Team Leader Experience (1 year)
- Customer Service experience
- Call Center experience (1-2 years)
- Problem solving and solution oriented
- Excellent communication skills
- Committed and highly motivated
- Experience with MS Office (Word, Excel, Outlook)

If this sounds like something that interest you, Apply Now!
1) Apply online
2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention "Call Center Team Lead North York"
3) Call 905.896.1055 and ask to speak to Anastasia
Looking forward to hearing from you.
human forward


Anastasia,
Natalie


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.