call centre & customer service representatives, Victoria

randstad canada
job type
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job details

victoria, british columbia
administrative support
job type
reference number
randstad canada
apply now

job description

We are hiring for call centre, help desk and customer service specialists, to provide exceptional service on behalf of the BC Government. In this role you will provide front line contact centre support for 120+ programs and services the provincial government offers to residents, businesses and visitors.

Opportunity: Auxiliary to start, full time hours likely
Location: Downtown Victoria
Hours: 7 hours per day between 7.30am - 5.00pm, Monday - Friday
Pay rate: $21.22/hour

Responsibilities include:
• Providing contact centre services for requests received through all channels (Call/Email/SMS)
• Learning and utilizing a variety of computer applications, including the British Columbian government websites, to research enquiries and provide timely and accurate responses to requests
• Keeping accurate records of customer interactions and transactions, recording details of inquiries and comments, as well as taking ownership of action points
• Referring or transfering requests to the appropriate resources at a Province Ministry or Province Business Area where the nature of the request requires information not available to the Service Provider or constitutes Complex Services
• Communication with internal departments to ensure a win-win solution
• Up selling additional products or services where appropriate
• Providing professional and excellent customer service at all times

• Starting pay - $21.22 per hour - with regular pay increases available after probationary period
• Vacation pay at 6% of regular earnings on bi-weekly basis
• You will receive $0.70/hour up to a maximum for $49 per bi-weekly pay in lieu of sick time and benefits
• Pension enrollment at 6 months
• Downtown Victoria location
• Extensive training provided
• Growing business - numerous advancement opportunities
• Increased pay rate if you have second language

Successful candidates have:
• 1 - 2 years of office based call centre or customer service experience
• Friendly demeanor and a desire to resolve problems
• High comfort levels using a computer to research and update information
• Typing speed for 40 WPM with a 98% accuracy
• Excellent plain language and professional communication skills, both verbal and written
• Ability to resolve problems, while always remaining empathetic to the customer's needs
• Understanding of principles of privacy and security of personal information

• Speaking Mandarin, Cantonese or Punjabi is an asset

If this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to All applications are welcome, but only those who meet the requirements will be contacted.

Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!

Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.

We look forward to hearing from you!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.