claims agent, Ottawa

posted
contact
randstad canada
job type
temporary
salary
$ 17.00 - $ 19.00 per hour
apply now

job details

posted
location
ottawa, ontario
sector
contact centre and customer care
job type
temporary
salary
$ 17.00 - $ 19.00 per hour
reference number
2233330STFEN
contact
randstad canada
apply now

job description

Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!

We are looking for Customer Service Representatives to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!

What’s in it for you?
-Monday-Friday work week
-Hours of work between 830am and 430pm
-Accessible by public transit (parking not available)
-Team oriented environment
-No sales or any up selling required
-Work for a reputable, stable company
-Opportunity to work on inter-departmental projects
-Get to help people every day with important projects

What you’ll do here?
-Take and make calls in a tactful and professional manner
-Process and verify claims - you’ll need to follow the guidelines for this
-Expedite emergency claims and situations whenever prudent
-Some Data Entry is required
-Assist other departments as necessary to ensure a great customer experience


What will make you successful?
-Bilingualism in French and English will be considered a strong asset
-Must have previous customer service experience (call centre strongly preferred)
-Completion of post-secondary education or equivalent work experience
-Knowledge of real estate, mortgages, legal, or banking would be an asset
-Experience processing claims would be strongly preferred
-High attention to detail and ability to maintain professionalism under pressure
-Must be eligible to obtain a government security clearance



Visiting www.randstad.ca and apply through the posting

You can also…

E-mail us at: callcentreottawa@randstad.ca
Calling us at: 613.726.0220 ext 1 and ask for Toni or Erin

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.

Erin,
Toni


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.