Do you have 5+ residential property claims experience? Field experience? Have a keen attention to detail and able to work independently? This may be the role for you!
Our client's Claims Training & Development team is hiring, and they are actively looking for a Claims Quality and Compliance Advisor, Property to join the team!
...
Reporting to the Manager, Claims Quality and Compliance you will be accountable for ensuring adherence to claim department policies, practices, and procedures in the adjustment of reported losses of moderate to maximum complexity. The Senior Quality Advisor provides ongoing technical coaching and development.
Advantages
*Competitive Salary
*Terrific bonus structure
*Benefits from day 1
*Fully Remote
*Employee discounts (15% on auto and property insurance, plus many other products and services)
*Good Office program (receive up to 400$ back after purchasing office equipment)
*Student Loan Payment Matching Program for Government Student loans
*Comprehensive Retirement Savings Program with employer matched contributions
*Annual Wellness allowance to support employees with improving health and wellbeing.
*Personal reflection day
*Tuition Reimbursement
Responsibilities
*Ensure the execution of required employee file reviews, call reviews, vendor reviews
*Ensure the execution of targeted reviews to assess and support business projects/initiatives
*Provide technical coaching to Quality team to enhance employee skillset and development
*Lead and execute targeted reviews to assess and support business projects/initiatives
*Ensure understanding of, and compliance to, file and customer service standards
*Ensure compliance with overall ACG, regulatory, legal and ethical policies and requirements.
*Create, implement, and maintain quality assessment tools
*Continual review and analysis of data to identify gaps, provide insights and recommendations for improvements
*Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting
*Participate in team calibration sessions
*Provide coaching to Claim Managers and Claim Advisors to achieve individual and team quality performance targets
*Effectively communicate with Claim Managers and Claim Advisors. (results, trends, updates, etc.)
Qualifications
*Minimum Post-Secondary education
*Enrolled in (or willing to enroll in) or completion of CIP designation
*5+ years Property Inside experience
*5+ years Property Field Experience preferred
*Experience in damage estimating using either Symbility or Xactimate
*80% of File Reviews average rating “Expected”
*90% average rating for Witness Call Reviews
*Extensive claims and insurance regulation knowledge and proficiency
*An in-depth understanding and working knowledge of Claims Best Practices
*Collaborative mentoring & coaching skills
*Strong influencing skills with the ability to embrace change
*Strong written and verbal communication skills with a commitment to providing outstanding customer service
*Strong technical and analytical skills
*Ability to work independently and as part of a collaborative team environment.
*Bilingual (French) is an asset
Summary
A background check is required for this position
If this sounds like you, click APPLY today! Or email your recent resume to ayisha.ayisha@randstad.ca with subject line "Claims Quality and Compliance Advisor, Property" and a brief synopsis of why you're interested.
We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have 5+ residential property claims experience? Field experience? Have a keen attention to detail and able to work independently? This may be the role for you!
Our client's Claims Training & Development team is hiring, and they are actively looking for a Claims Quality and Compliance Advisor, Property to join the team!
Reporting to the Manager, Claims Quality and Compliance you will be accountable for ensuring adherence to claim department policies, practices, and procedures in the adjustment of reported losses of moderate to maximum complexity. The Senior Quality Advisor provides ongoing technical coaching and development.
Advantages
*Competitive Salary
*Terrific bonus structure
*Benefits from day 1
*Fully Remote
*Employee discounts (15% on auto and property insurance, plus many other products and services)
*Good Office program (receive up to 400$ back after purchasing office equipment)
*Student Loan Payment Matching Program for Government Student loans
*Comprehensive Retirement Savings Program with employer matched contributions
*Annual Wellness allowance to support employees with improving health and wellbeing.
...
*Personal reflection day
*Tuition Reimbursement
Responsibilities
*Ensure the execution of required employee file reviews, call reviews, vendor reviews
*Ensure the execution of targeted reviews to assess and support business projects/initiatives
*Provide technical coaching to Quality team to enhance employee skillset and development
*Lead and execute targeted reviews to assess and support business projects/initiatives
*Ensure understanding of, and compliance to, file and customer service standards
*Ensure compliance with overall ACG, regulatory, legal and ethical policies and requirements.
*Create, implement, and maintain quality assessment tools
*Continual review and analysis of data to identify gaps, provide insights and recommendations for improvements
*Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting
*Participate in team calibration sessions
*Provide coaching to Claim Managers and Claim Advisors to achieve individual and team quality performance targets
*Effectively communicate with Claim Managers and Claim Advisors. (results, trends, updates, etc.)
Qualifications
*Minimum Post-Secondary education
*Enrolled in (or willing to enroll in) or completion of CIP designation
*5+ years Property Inside experience
*5+ years Property Field Experience preferred
*Experience in damage estimating using either Symbility or Xactimate
*80% of File Reviews average rating “Expected”
*90% average rating for Witness Call Reviews
*Extensive claims and insurance regulation knowledge and proficiency
*An in-depth understanding and working knowledge of Claims Best Practices
*Collaborative mentoring & coaching skills
*Strong influencing skills with the ability to embrace change
*Strong written and verbal communication skills with a commitment to providing outstanding customer service
*Strong technical and analytical skills
*Ability to work independently and as part of a collaborative team environment.
*Bilingual (French) is an asset
Summary
A background check is required for this position
If this sounds like you, click APPLY today! Or email your recent resume to ayisha.ayisha@randstad.ca with subject line "Claims Quality and Compliance Advisor, Property" and a brief synopsis of why you're interested.
We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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