Do you have strong coaching, leading and performance management skills? Are you eager to gain some experience in the financial services industry? Do you have excellent change management skills? If so we have the role for you!
Our client, one of Canada's largest insurance and financial services company is looking for a Client Care Centre Team Leader for a 12month contract in Calgary. This is a remote role but requires to be in office once or twice a month.
...
Pay Rate: $28.67/hr
Working days: Monday – Friday, 11am-7pm or 12pm-8 pm ET
Advantages
•Work for one of Canada's largest insurance and financial services companies
•Work with a friendly and easy-going team
•Remote role
•Long term contract
•Start ASAP
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Client Care Centre Team Leader, your duties will include but not limited to:
•Managing new hires during initial transition and existing staff performance daily, ensuring the service and quality objectives are being met and sustained
•Coaching, and mentoring to the staff to develop their competencies and position them for success
•Analyzing metrics and take appropriate and timely action
•Ensuring team adopts and sustains change
•Identifying and actively participating in initiatives related to opportunities for process & system improvements
•Communicating openly with team ensuring messages and initiatives are clearly understood
Qualifications
•Proven leadership capability and a strong results orientation
•Capable of working in a structured and tactical management operating system
•Strong coaching, leading and performance management skills
•Excellent change management skills
•Proficient communication skills (verbal and written)
•Strong team building skills
•Post-Secondary education or 4-6 years of related work experience
Nice to have:
•Previous Call Centre experience
•Solid understanding of Group Benefits and GB Operations
Summary
Interested in the Client Care Centre Team Leader role in Calgary? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have strong coaching, leading and performance management skills? Are you eager to gain some experience in the financial services industry? Do you have excellent change management skills? If so we have the role for you!
Our client, one of Canada's largest insurance and financial services company is looking for a Client Care Centre Team Leader for a 12month contract in Calgary. This is a remote role but requires to be in office once or twice a month.
Pay Rate: $28.67/hr
Working days: Monday – Friday, 11am-7pm or 12pm-8 pm ET
Advantages
•Work for one of Canada's largest insurance and financial services companies
•Work with a friendly and easy-going team
•Remote role
•Long term contract
•Start ASAP
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Client Care Centre Team Leader, your duties will include but not limited to:
•Managing new hires during initial transition and existing staff performance daily, ensuring the service and quality objectives are being met and sustained
...
•Coaching, and mentoring to the staff to develop their competencies and position them for success
•Analyzing metrics and take appropriate and timely action
•Ensuring team adopts and sustains change
•Identifying and actively participating in initiatives related to opportunities for process & system improvements
•Communicating openly with team ensuring messages and initiatives are clearly understood
Qualifications
•Proven leadership capability and a strong results orientation
•Capable of working in a structured and tactical management operating system
•Strong coaching, leading and performance management skills
•Excellent change management skills
•Proficient communication skills (verbal and written)
•Strong team building skills
•Post-Secondary education or 4-6 years of related work experience
Nice to have:
•Previous Call Centre experience
•Solid understanding of Group Benefits and GB Operations
Summary
Interested in the Client Care Centre Team Leader role in Calgary? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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