client relationship administrator (with insurance experience) - downtown toronto, Toronto

randstad canada
job type
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job details

toronto, ontario
administrative support
job type
reference number
randstad canada
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job description

Our client in the Insurance Industry is looking for a Client Relationship Administrator on a 6-month assignment in their downtown Toronto location. The successful candidates will work full time hours, begin ASAP, and be paid a rate of $28.64 per hour!

• Administration and Documentation
o working with 20 people on the team, handling insurance calls and emails
o Ensure timely and accurate production/processing of:
o fee transactions
o finance requests
o pre-renewal / new business processes
o premium and adjustment calculations
o claims histories
o up to date computer system records
o current and outstanding documentation follow ups
o all other documentation (e.g.: tax filing and third party forms)
• Production/processing of complex and confidential documentation when required including:
o invoices and related policy documentation
o information and documentation for Pre-Renewal and Broking meetings
o up to date computer system records
o current and outstanding documentation follow ups
o all other documentation (e.g.: tax filings and third party forms)
•Report Preparation
• Ensure timely and accurate production/processing of:
o accounts receivable reporting.
o up to date computer system records
o current and outstanding documentation follow ups
o all other documentation (e.g.: tax filings and third party forms)
• Technical Support/Coaching
o Provide coaching and support to Operations team Executives on all documentation and report preparation
o Act as a mentor to Operations Services Executives to ensure they have working knowledge of systems and processes within the Service team
o Provide assistance to Operations Team Leaders by acting as a point of escalation as required
o Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements
o Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives.
• Workflow Administration
o Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
o Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
o Processing of complex transactions and resolution of escalated matters within SLA
o Perform step up Team Leader duties on an ad-hoc basis to support Operations team.
• Customer Awareness
o Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
o Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
o Build and maintain strong working relationships with internal and external stakeholders.
o General servicing skills and etiquette
o Maintain an awareness of the customer’s business and insurance needs, noting all briefing information provided by Senior Servicing and Broking Manager
• Personal Development
o Continue to develop skills and knowledge by seeking out opportunities for growth
o Maintain an adaptable and flexible approach to the work environment
o Build, maintain and demonstrate a comprehensive knowledge and understanding of Marsh business and Insurance practices
o Take ownership of personal development and behaviors, proactively improving knowledge and skills
o Align personal behaviors to Marsh IGNITE Principles
o Share best practice and knowledge across Marsh Operations teams and stakeholders
o Build product and industry knowledge
o Build increased technical knowledge (industry, product lines, account size, etc.)
• Compliance
o Adhere strictly to the Company's Quality practices and other systems and procedures
o Comply fully with the Company's Errors and Omissions avoidance policy
o Comply with company policy for continuous professional development
o Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation

• Work for a well-recognized organization
• Pay rate: $28.64 per hour
• Downtown Toronto Location
• 6-year contract with possibility to perm

•College/university degree or equivalent work experience
•2-3 years customer service work experience with
•1-2 years previous insurance or financial services experience an asset
•Ability to interface with colleagues at all levels within the organization
•Clear and concise oral and written communication skills
•Insurance Background and RIBO is a big plus
•Excellent organization skills – able to prioritize work and meet deadlines
•Excellent interpersonal skills – able to work within a team
•Comfortable and experience working with technology (solutions)
•Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
•Insurance knowledge
•Relevant industry practice or Line of Business experience
•Insurance market, clients and claims management skills related to area of expertise
•Proven experience of effective resource and cost management
•Strong leadership qualities
•Strong networking skills
•Strong problem solving capabilities
•Ability to handle complex and difficult negotiations and influence stakeholders


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.