client service representative - north york, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
administrative support
job type
temporary
reference number
2196594STFEN
contact
randstad canada
apply now

job description

Our client in the security and alarms industry is looking for a client Services Representative to work a 12-month assignment with strong potential for extension or full-time position in their North York office! If successful you will work 40 hours per week at a rate of $21.95 per hour. Responsibilities include:
• Learns client account details, the service request/work order management systems, the telephony system and JCI Dispatch Centre policies, processes and operating procedures
• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
• Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
• Provides customer service support
• Participates in program initiatives undertaken by the Dispatch Centre
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
• May be required to demonstrate Dispatch Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
• May be required to provide training to new Team Members.
• Other duties as assigned.

Advantages
• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12-month assignment with the possibility to the extension or full-time position
• Earn a competitive wage ($21.95 per hour)
• North York
• 7/24/365 environment requiring open availability; rotating 12 hour shifts.

Qualifications
• 7/24/365 environment requiring open availability; rotating 12 hour shifts.
• Must have open availability to work weekends and holidays as required.
• MINIMUM EDUCATION: High school completion plus a specialized technical or business course
• One year or more related experience
Knowledge & Skills
• Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation. Clear and effective communication skills
• Strong customer-service orientation and demonstrated customer service skills.
• Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client

Lindsay,
Sylvia,
Carlo

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.