client service representative - north york, Toronto

randstad canada
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job details

toronto, ontario
administrative support
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randstad canada
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job description

Our client in the security and alarms industry is looking for a client Services Representative to work a 12-month assignment with strong potential for extension or full-time position in their North York office! If successful you will work 40 hours per week at a rate of $21.95 per hour. Responsibilities include:
• Learns client account details, the service request/work order management systems, the telephony system and JCI Dispatch Centre policies, processes and operating procedures
• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
• Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
• Provides customer service support
• Participates in program initiatives undertaken by the Dispatch Centre
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
• May be required to demonstrate Dispatch Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
• May be required to provide training to new Team Members.
• Other duties as assigned.

• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12-month assignment with the possibility to the extension or full-time position
• Earn a competitive wage ($21.95 per hour)
• North York
• 7/24/365 environment requiring open availability; rotating 12 hour shifts.

• 7/24/365 environment requiring open availability; rotating 12 hour shifts.
• Must have open availability to work weekends and holidays as required.
• MINIMUM EDUCATION: High school completion plus a specialized technical or business course
• One year or more related experience
Knowledge & Skills
• Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation. Clear and effective communication skills
• Strong customer-service orientation and demonstrated customer service skills.
• Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.