client services associate, Toronto

posted
contact
randstad canada
job type
permanent
salary
$ 40,000 - $ 50,000 per year
apply now

job details

posted
location
toronto, ontario
sector
administrative support
job type
permanent
salary
$ 40,000 - $ 50,000 per year
reference number
2236009STFEN
contact
randstad canada
apply now

job description

Are you a customer service professional who is looking to work in a fast pace, dynamic organization? Is you dream job to work in a tech start up for cloud based solutions? Do you excel with little guidance and are a go-getter who can problem solve and learn independently? Then we have the perfect opportunity for you!

Our client- one of the fastest software/ real estate startups in Canada- is looking for a Client Services Associate to join their downtown Toronto team!

What's expected from you in this role?

- Provide world-class Customer Service by being part of the front line team- connecting and being the first point of contact for clients with 60-80% of your time being spent connecting with clients over phone and email
- Actioning items through Zendesk and Jira to connect with Engineers
- Problem solve and work with cross functional teams to provide the best possible solution for clients which can include making swift decisions, connecting with engineers, and acting with a sense of urgency
- Responsible for actioning items appropriately, for example urgent requests and understanding when to escalate
- Being able to use critical thinking and all the resources available after the initial training process- in other words, you are responsible for finding a solution and doing independent research before escalating to other teams or the manager
- Keep up to date with all training materials including learning new softwares and industry trends
- Showcase professionalism and a sense of urgency at all times

Advantages
What's in it for you:
- Amazing opportunity to work with one of Canada's fastest growing startups!
- Full-time permanent opportunity with many opportunities for growth and internal advancement
- Be part of a tight knit, dynamic team who work hard and play hard
- Benefits and vacation part of compensation and unlimited sick days!
- Remote opportunity to promote work-life balance
- Monday to Friday 9-5 hours, with some overtime required
- Be part of the Downtown Toronto Tech-Startup Community

Qualifications
What you bring to the table:
- Previous 1-3 years of Sales Support, Customer Service or Client Relations experience
- College Diploma or University Degree in business or similar or equivalent
- Tech savvy, comfortable with independent learning and previous experience working in a fast paced environment
- Proven experience in front-line, client focused roles and showcases emotional intelligence especially when communicating with clients is a MUST
- High attention to detail and accuracy is a MUST
- Go-getter, can-do attitude, and ability to work with little structure or changing business needs- cultural fit is a very important aspect of the recruitment process
- Experience using Zendesk, Salesforce, Slap and Video meeting technologies is an ASSET
- Previous experience in a similar capacity or working in a startup environment is an ASSET
- Ability to work Remotely- private set up, high speed internet and comfortable communicating virtually with the teams
- Must be able to provide 2 professional references and be open to testing or background checks
- Start date- First week of November

If this sounds like a perfect opportunity for you then APPLY TODAY!

We appreciate all applicants and those interested in this opportunity especially during these challenging times, but only those with relevant experience will be contacted directly. Please note, that due to the COVID-19 pandemic, we are receiving and influx of calls and applications and may take longer than usual to respond back. We thank you in advance for your patience and consideration.

TO APPLY: 1) Please make sure you have registered for an account at Randstad.ca
2) Please email your resume including a summary of why you think you are a fit for this position at norma.hung@randstad.ca with subject line "CLIENT SERVICES ASSOCIATE"


Sophia,
Brianna,
Norma

Phone Number:
416.861.1060
Fax Number:
416.861.1061