Do you have experience in administrative support and your sense of customer service makes you attentive to the needs of others?
Are you perfectly bilingual and want to pursue a career in the financial field? If you have a good command of the tools of the office suite and you like to evolve within a dynamic team, read the following!
...
This opportunity could be the start of a long career in Laval as a Customer Service Coordinator!
Why do business with us:
Access to job opportunities that are not posted elsewhere on the web.
We are a strategic business partner in your job search.
We negotiate your terms of employment for you.
We have been working on the territory of Laval for several years, we know the companies well and choose our clients well.
You have nothing to lose, our service is absolutely free for job seekers!
Advantages
Your benefits as a customer service coordinator in Laval:
- Comprehensive insurance (medical, dental, vision, disability, life...)
- Sick leave & compensatory vacation
- Employee Assistance Program (EAP)
- Possibility of teleworking in hybrid mode
- Beautiful offices located very close to Carrefour Laval
- On-site parking & easy access by bus
- Opportunities for advancement / internal opportunities
- Listening manager who relies on your skills
Responsibilities
Your main responsibilities as a Customer Service Coordinator in Laval:
- Primary contact for plan administrators, plan participants, service providers and broker partners to assist with administration, claims and coverage type questions
- Apply exceptional customer service to loyal customers
- Support sales staff in the preparation of proposals, presentations and reports
- Process health, dental, life and disability claims internally
- Process plan member enrolments, changes and terminations
- Work with insurance and service providers to process claims
- Follow, update and improve process guides
- Update and maintain the customer portal
- Maintain activity log in CRM system
- Receive mail and courier deliveries
- Prepare and send monthly customer billing, including outgoing messaging
- Attend and participate in team meetings
- Advise management on service and process improvement opportunities
- Recognize and implement opportunities to improve customer services and products/services offered
- Participate in trade shows, product promotion
- Assist agents in setting up and producing new groups, including plan member booklets and cards.
- Other related tasks
Qualifications
To obtain this position as a customer service coordinator in Laval:
- Experience in administrative support
- Computer literate and eager to learn
- Proficiency in the intermediate level Office suite
- Attention to detail, judgment and initiative
- Customer oriented and provide quality service
- Excellent command of French and English with excellent communication skills - written and verbal
- Excellent organizational and time management skills with the ability to multi-task and prioritize
Summary
Does this opportunity located in Laval interest you? Here's how to submit your application:
Send us your CV now to the following addresses:
isabel.st-amour@randstad.ca
caroline.riouxcloutier@randstad.ca
We will review your application carefully and contact you promptly with the details of the offer if your profile matches this position.
To discuss this, you can contact Isabel St-Amour at any time at: 450-682-0505 or reach her by email at: isabel.st-amour@randstad.ca
This position is not quite what you are looking for?
Contact us to discuss your aspirations and find out how we can help you find your ideal job!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience in administrative support and your sense of customer service makes you attentive to the needs of others?
Are you perfectly bilingual and want to pursue a career in the financial field? If you have a good command of the tools of the office suite and you like to evolve within a dynamic team, read the following!
This opportunity could be the start of a long career in Laval as a Customer Service Coordinator!
Why do business with us:
Access to job opportunities that are not posted elsewhere on the web.
We are a strategic business partner in your job search.
We negotiate your terms of employment for you.
We have been working on the territory of Laval for several years, we know the companies well and choose our clients well.
You have nothing to lose, our service is absolutely free for job seekers!
Advantages
Your benefits as a customer service coordinator in Laval:
- Comprehensive insurance (medical, dental, vision, disability, life...)
- Sick leave & compensatory vacation
- Employee Assistance Program (EAP)
- Possibility of teleworking in hybrid mode
- Beautiful offices located very close to Carrefour Laval
...
- On-site parking & easy access by bus
- Opportunities for advancement / internal opportunities
- Listening manager who relies on your skills
Responsibilities
Your main responsibilities as a Customer Service Coordinator in Laval:
- Primary contact for plan administrators, plan participants, service providers and broker partners to assist with administration, claims and coverage type questions
- Apply exceptional customer service to loyal customers
- Support sales staff in the preparation of proposals, presentations and reports
- Process health, dental, life and disability claims internally
- Process plan member enrolments, changes and terminations
- Work with insurance and service providers to process claims
- Follow, update and improve process guides
- Update and maintain the customer portal
- Maintain activity log in CRM system
- Receive mail and courier deliveries
- Prepare and send monthly customer billing, including outgoing messaging
- Attend and participate in team meetings
- Advise management on service and process improvement opportunities
- Recognize and implement opportunities to improve customer services and products/services offered
- Participate in trade shows, product promotion
- Assist agents in setting up and producing new groups, including plan member booklets and cards.
- Other related tasks
Qualifications
To obtain this position as a customer service coordinator in Laval:
- Experience in administrative support
- Computer literate and eager to learn
- Proficiency in the intermediate level Office suite
- Attention to detail, judgment and initiative
- Customer oriented and provide quality service
- Excellent command of French and English with excellent communication skills - written and verbal
- Excellent organizational and time management skills with the ability to multi-task and prioritize
Summary
Does this opportunity located in Laval interest you? Here's how to submit your application:
Send us your CV now to the following addresses:
isabel.st-amour@randstad.ca
caroline.riouxcloutier@randstad.ca
We will review your application carefully and contact you promptly with the details of the offer if your profile matches this position.
To discuss this, you can contact Isabel St-Amour at any time at: 450-682-0505 or reach her by email at: isabel.st-amour@randstad.ca
This position is not quite what you are looking for?
Contact us to discuss your aspirations and find out how we can help you find your ideal job!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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