Are you someone who enjoys assisting others and has a strong sense of empathy? In this role, you'll be a vital connection between individuals seeking support for their travel transportation services. Your primary responsibilities will involve addressing inquiries, facilitating transportation requests, and ensuring the seamless and secure arrangement of travel services.
...
Position: Client Services Specialist
Start Date: Immediate
Contract Duration: 1.5 to 2 months, with the possibility of an extension.
Schedule: Monday to Friday, from 11am-7pm EST, 37.5 hours per week
Salary: $23/$24 per hour depending on experience
Location: If you reside in Montreal, you have the option to work onsite, conveniently located near Metro L'Assomption. Alternatively, if you are located outside of Montreal, the client offers flexibility, providing you with the opportunity to work remotely.
Your empathetic nature and exceptional communication skills will be invaluable in providing comfort and reliability to those in need. If you want the best for people that are not at their best? Apply for this role and be part of the positive impact we make every day.
Advantages
As a Client Services Specialist, you will enjoy:
-Option for remote work or office-based.
-Randstad Advantage insurance plan - discretionary.
-Opportunity for personal growth and adding valuable experience to your CV.
-A contract offering a unique opportunity for personal growth and development.
-Positive impact on the lives of the people you'll assist.
-Competitive compensation at $23/hour.
-English proficiency required.
Responsibilities
As a Client Services Specialist, you will:
-Provide exceptional customer service to individuals inquiring about our travel support services.
-Utilize our proprietary transportation software to input essential data, streamlining the evaluation process.
-Maintain a welcoming and supportive atmosphere during phone interactions while accurately entering customer and appointment information into the transportation software.
-Continuously improve processes related to the Travel Treatment Fund Application procedure.
-Ensure strict customer confidentiality and adhere to Occupational Health and Safety Act regulations.
-Actively contribute to our culture of fairness, inclusion, and diversity, ensuring all team members feel valued and heard, regardless of their background.
-Perform other assigned duties as needed.
Qualifications
We are looking for candidates with:
-Previous experience in a fast-paced, customer-centric environment.
-Ability to handle a high volume of incoming calls.
-Exceptional telephone etiquette with a focus on active listening.
-Demonstrated empathy, compassion, and the ability to handle emotional situations with care.
-Strong interpersonal, organizational, and customer service skills.
-Commitment to confidentiality and discretion when necessary.
-Proficiency in database applications is a must.
Summary
Are you ready to make a meaningful impact and become a valuable member of this dynamic team? we want to hear from you! Join a growth-oriented company and help us create positive experiences for our valued clients.
To apply, please send your updated resume to:
loyee.carridice@randstad.ca
karen.leiton@randstad.ca
liz.xavier@randstad.ca
Please use the subject line: "Client Services Specialist: care transport"
Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you someone who enjoys assisting others and has a strong sense of empathy? In this role, you'll be a vital connection between individuals seeking support for their travel transportation services. Your primary responsibilities will involve addressing inquiries, facilitating transportation requests, and ensuring the seamless and secure arrangement of travel services.
Position: Client Services Specialist
Start Date: Immediate
Contract Duration: 1.5 to 2 months, with the possibility of an extension.
Schedule: Monday to Friday, from 11am-7pm EST, 37.5 hours per week
Salary: $23/$24 per hour depending on experience
Location: If you reside in Montreal, you have the option to work onsite, conveniently located near Metro L'Assomption. Alternatively, if you are located outside of Montreal, the client offers flexibility, providing you with the opportunity to work remotely.
Your empathetic nature and exceptional communication skills will be invaluable in providing comfort and reliability to those in need. If you want the best for people that are not at their best? Apply for this role and be part of the positive impact we make every day.
...
Advantages
As a Client Services Specialist, you will enjoy:
-Option for remote work or office-based.
-Randstad Advantage insurance plan - discretionary.
-Opportunity for personal growth and adding valuable experience to your CV.
-A contract offering a unique opportunity for personal growth and development.
-Positive impact on the lives of the people you'll assist.
-Competitive compensation at $23/hour.
-English proficiency required.
Responsibilities
As a Client Services Specialist, you will:
-Provide exceptional customer service to individuals inquiring about our travel support services.
-Utilize our proprietary transportation software to input essential data, streamlining the evaluation process.
-Maintain a welcoming and supportive atmosphere during phone interactions while accurately entering customer and appointment information into the transportation software.
-Continuously improve processes related to the Travel Treatment Fund Application procedure.
-Ensure strict customer confidentiality and adhere to Occupational Health and Safety Act regulations.
-Actively contribute to our culture of fairness, inclusion, and diversity, ensuring all team members feel valued and heard, regardless of their background.
-Perform other assigned duties as needed.
Qualifications
We are looking for candidates with:
-Previous experience in a fast-paced, customer-centric environment.
-Ability to handle a high volume of incoming calls.
-Exceptional telephone etiquette with a focus on active listening.
-Demonstrated empathy, compassion, and the ability to handle emotional situations with care.
-Strong interpersonal, organizational, and customer service skills.
-Commitment to confidentiality and discretion when necessary.
-Proficiency in database applications is a must.
Summary
Are you ready to make a meaningful impact and become a valuable member of this dynamic team? we want to hear from you! Join a growth-oriented company and help us create positive experiences for our valued clients.
To apply, please send your updated resume to:
loyee.carridice@randstad.ca
karen.leiton@randstad.ca
liz.xavier@randstad.ca
Please use the subject line: "Client Services Specialist: care transport"
Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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