Are you looking to gain experience with a top 5 bank? Do you have experience in Campaign Management? If so, this is a great opportunity for you!
Our client is looking for a Consultant, Campaign Management and CLCM for a 5 month contract in Toronto. This is hybrid role - 2-3 days in office for now, subject to change.
Pay rate: $43.12/ Hour
...
Hours: 37.5 hours/week
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Hybrid role
●Start date is ASAP
Responsibilities
As a Consultant, Campaign Management and CLCM, your duties will include but not limited to:
•Being responsible for driving customer interactions & engagement through company offers and services in line with CLCM goals.
•Identifying opportunities among customer base, including campaign design, preparation and setting of KPIs ensuring relevance, feasibility & control all are in-line with company strategies.
•Collaborating with Company Retail Product & Propositions managers and distribution channels to ensure CLCM campaign activities align with business objectives.
•Driving campaign & engagement activities to achieve company goals.
•Working with Campaign Execution teams (Data analytics, PEGA operators, Digital operations) to ensure successful delivery and launch of the campaigns across banking channels.
•Fulfill CLCM strategic requirements for company customer: on-boarding, engagement, relationship deepening and retention and holds the product, channel and customer journey owners to account for ensuring requirements are met.
•Maintaining strong relationships within team, key partners and stakeholders across the organization.
•Interacting within the team, Channels and Retail product and proposition, Data analytics teams to identify peer company best-in-class service practices & technologies to improve Customer campaigns.
Qualifications
•Good knowledge of Customer Lifecycle Management (CLCM) principles, strategies and ideologies around acquisition, conversion, loyalty, engagement, retention
•Good Understanding of Campaign management (Conceptually) - Propensity targeting, effectiveness tracking and ROI across different channels (Digital, Emails, Branch or Contact centers)
•Ability to accurately evaluate information from excel or other reports and present recommendations based on facts. Advanced skills in MS Excel (Pivot, charts, formulas), PowerPoint presentations and data visualization
Nice to have:
•2+ years of experience in Campaign Management.
•Holder of this role is expected to demonstrate a good understanding of key trends and area of innovation which influence the way we interact with our customers. These should include digital marketing, new technologies, marketing automation, CRM, data and analytical tools and how this helps the bank be more customer centric and optimize customer value
•An understanding of the retail banking products in Canada, industry trends and the competitive market as well as systems and technology is a plus
•Basic working knowledge of CRM & Campaign management systems – PEGA, Salesforce, Digital Channels, Lead Management Tools
•Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
•Attention to detail, strong problem solving ability and should be able to understand and explain consumer behavior from the Campaign results
•Customer centricity – Understanding customer needs and fostering a customer centric growth mind-set and promoting customer advocacy at all levels to drive sustained business growth
•Proven track record of communicating effectively within the organization and with customer groups.
•Demonstrated ability to rapidly build relationships with key stakeholders.
•Excellent interpersonal, presentation, written and verbal communication skills.
•Ability to work in a team-oriented environment and effectively communicate across various business lines at different levels within the organization
•Excellent working knowledge of business and product management principles.
•Strong project management, planning, organizational, managerial, analytical, communications, decision-making, and interpersonal skills is a plus.
•Proven ability to prioritize competing demands
Summary
Interested in the Consultant, Campaign Management and CLCM in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have experience in Campaign Management? If so, this is a great opportunity for you!
Our client is looking for a Consultant, Campaign Management and CLCM for a 5 month contract in Toronto. This is hybrid role - 2-3 days in office for now, subject to change.
Pay rate: $43.12/ Hour
Hours: 37.5 hours/week
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Hybrid role
●Start date is ASAP
Responsibilities
As a Consultant, Campaign Management and CLCM, your duties will include but not limited to:
•Being responsible for driving customer interactions & engagement through company offers and services in line with CLCM goals.
•Identifying opportunities among customer base, including campaign design, preparation and setting of KPIs ensuring relevance, feasibility & control all are in-line with company strategies.
•Collaborating with Company Retail Product & Propositions managers and distribution channels to ensure CLCM campaign activities align with business objectives.
...
•Driving campaign & engagement activities to achieve company goals.
•Working with Campaign Execution teams (Data analytics, PEGA operators, Digital operations) to ensure successful delivery and launch of the campaigns across banking channels.
•Fulfill CLCM strategic requirements for company customer: on-boarding, engagement, relationship deepening and retention and holds the product, channel and customer journey owners to account for ensuring requirements are met.
•Maintaining strong relationships within team, key partners and stakeholders across the organization.
•Interacting within the team, Channels and Retail product and proposition, Data analytics teams to identify peer company best-in-class service practices & technologies to improve Customer campaigns.
Qualifications
•Good knowledge of Customer Lifecycle Management (CLCM) principles, strategies and ideologies around acquisition, conversion, loyalty, engagement, retention
•Good Understanding of Campaign management (Conceptually) - Propensity targeting, effectiveness tracking and ROI across different channels (Digital, Emails, Branch or Contact centers)
•Ability to accurately evaluate information from excel or other reports and present recommendations based on facts. Advanced skills in MS Excel (Pivot, charts, formulas), PowerPoint presentations and data visualization
Nice to have:
•2+ years of experience in Campaign Management.
•Holder of this role is expected to demonstrate a good understanding of key trends and area of innovation which influence the way we interact with our customers. These should include digital marketing, new technologies, marketing automation, CRM, data and analytical tools and how this helps the bank be more customer centric and optimize customer value
•An understanding of the retail banking products in Canada, industry trends and the competitive market as well as systems and technology is a plus
•Basic working knowledge of CRM & Campaign management systems – PEGA, Salesforce, Digital Channels, Lead Management Tools
•Strong analytical skills - Able to understand numbers, inferences, insights and prepare reports or presentations
•Attention to detail, strong problem solving ability and should be able to understand and explain consumer behavior from the Campaign results
•Customer centricity – Understanding customer needs and fostering a customer centric growth mind-set and promoting customer advocacy at all levels to drive sustained business growth
•Proven track record of communicating effectively within the organization and with customer groups.
•Demonstrated ability to rapidly build relationships with key stakeholders.
•Excellent interpersonal, presentation, written and verbal communication skills.
•Ability to work in a team-oriented environment and effectively communicate across various business lines at different levels within the organization
•Excellent working knowledge of business and product management principles.
•Strong project management, planning, organizational, managerial, analytical, communications, decision-making, and interpersonal skills is a plus.
•Proven ability to prioritize competing demands
Summary
Interested in the Consultant, Campaign Management and CLCM in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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