consumer care specialist, Toronto

randstad canada
job type
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job details

toronto, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you a big kid at heart? Are you always aware of the hottest toy or gadget in the market? Are you looking to build a career in the Consumer Packaged Goods industry?

A well known global children's entertainment company located downtown Toronto is looking for Consumer Care Specialists to join the busy Consumer Care team permanently!

Why do you want the job?
• Dynamic, fast-paced, and demanding environment that will challenge and refine your existing skill set
• Work for a company that is in the top tier within their industry
• Be part of a collaborative, exciting environment where you are surrounded by innovation and creativity
• Work hard play hard company culture
• Permanent opportunity
• Competitive compensation with benefits from day 1
• 3 weeks of vacation not including 1 week off during the Christmas holidays
• Work for a company that promotes internal growth
• Located in the heart of downtown Toronto in a newly renovated office
• TTC and PATH accessible

Who are you?
• Loves to provide nothing but the best customer service to clients
• Confident on the phone with an ability to multitask between a variety of different duties
• You are a collaborative individual able to work within a collaborative environment
• Coordinate with key stakeholders and provide solutions and problem solve
• Previous experience in customer service in a call center is required
• Experience using SAP is a strong asset
• Flexible with an ability to work rotational shifts between the hours of 7 am and 3 am

What will you be doing?
• Tier 2 telephone and email escalations routed from Tier 1 agents
• Create incident reports in CRM
• Meet or exceed all Key Performance Indicators
• Respond to social media and online chat
• Manage retailer and online reviews

If you are creative with an entrepreneurial mindset and like to push the boundaries of innovation let's connect!

To apply:
1. Email a copy of your resume to or
2. Apply to the posting by creating a Randstad profile



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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.