consumer care specialist, Toronto

posted
contact
randstad canada
job type
permanent
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
permanent
reference number
2172354STFEN
contact
randstad canada
apply now

job description

Are you a big kid at heart? Are you always aware of the hottest toy or gadget in the market? Are you looking to build a career in the Consumer Packaged Goods industry?

A well known global children's entertainment company located downtown Toronto is looking for Consumer Care Specialists to join the busy Consumer Care team permanently!

Why do you want the job?
• Dynamic, fast-paced, and demanding environment that will challenge and refine your existing skill set
• Work for a company that is in the top tier within their industry
• Be part of a collaborative, exciting environment where you are surrounded by innovation and creativity
• Work hard play hard company culture
• Permanent opportunity
• Competitive compensation with benefits from day 1
• 3 weeks of vacation not including 1 week off during the Christmas holidays
• Work for a company that promotes internal growth
• Located in the heart of downtown Toronto in a newly renovated office
• TTC and PATH accessible

Who are you?
• Loves to provide nothing but the best customer service to clients
• Confident on the phone with an ability to multitask between a variety of different duties
• You are a collaborative individual able to work within a collaborative environment
• Coordinate with key stakeholders and provide solutions and problem solve
• Previous experience in customer service in a call center is required
• Experience using SAP is a strong asset
• Flexible with an ability to work rotational shifts between the hours of 7 am and 3 am

What will you be doing?
• Tier 2 telephone and email escalations routed from Tier 1 agents
• Create incident reports in CRM
• Meet or exceed all Key Performance Indicators
• Respond to social media and online chat
• Manage retailer and online reviews

If you are creative with an entrepreneurial mindset and like to push the boundaries of innovation let's connect!

To apply:
1. Email a copy of your resume to sara.guignion@randstad.ca or sitara.ramessar@randstad.ca
2. Apply to the posting by creating a Randstad profile

Advantages



Sara,
Sitara

Phone Number:
905.814.6554
Fax Number:
905.814.4921

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.