contact centre representative - inbound - toronto 36955, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
temporary
reference number
2230642STFEN
contact
randstad canada
apply now

job description

Do you have previous call centre and customer service experience? Are you eager to work for a top 5 bank? If so, we have the role for you!

Our client, a leading bank, is looking for a Contact Centre Representative for a 6 month contract in Toronto with potential for extension!

Hours of Work: Mon - Fri 1-9pm; Saturdays 9am-8pm (shifts will be scheduled within this time)


Pay rate: Pay: $17.75/hr

As a Contact Centre Representative your main job responsibilities include:
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Advantages
- Work for a Top 5 Bank
- Potential to be extended
- Possibility to become permanent
- Great foot int he door opportunity

Qualifications
- 2 years call centre experience
- 2 years customer service
- Bilingual in French and English (nice to have)

*clear credit and criminal check required*

If you are interested in this Contact Centre Representative role in Toronto please apply online today!

Qualified candidates will be contacted.



Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.