contact centre representative - inbound - toronto 37363, Toronto

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
contract
reference number
2237709STFEN
contact
randstad canada
apply now

job description

Are you passionate about the banking sector and have strong communication and interpersonal skills? Do you have previous customer service, call centre, or sales experience and are able to handle a large volume environment? If so we have an exciting opportunity for you!

We are currently recruiting a Contact Centre Representative for a 6 month contract at a Top 5 bank in Toronto (will be working remotely for now).

Pay rate: $17.75 hour

Shifts: 7:30am-9pm Monday to Friday, and 9 am to 8 pm Saturdays on a rotational basis

Training: Approx. 3 weeks

As a Contact Centre Representative, your responsibilities will include but are not limited to:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Advantages
- Work for a top 5 bank
- Great foot in the door opportunity for new grads
- Working remotely for now (no commute)
- Networking opportunities (job fairs)
- Work life balance activities
- Potential for extension
- Potential to convert to permanent

Qualifications
- 1 year customer service experience
- 1 year sales experience
- Strong interpersonal skills
- Previous call centre experience
- Bilingual (nice to have)

* Clear credit and criminal check required *

Interested in this Contact Centre Representative position in Toronto? Apply online today!

Qualified candidates will be contacted.

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727