Are you looking for a new administrative challenge in real estate? Are you interested in a career in the administrative field?Are you looking to join a Canadian company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the Canadian insurance and real estate industry, is looking to hire a Tenant Services Coordinator for their downtown Montreal office.What the company will offer:- 37.5 hours per week (8:30am to 5pm in person) ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);- Annual bonus (up to 7% of salary);Advantages- 37.5 hours per week (8:30 a.m. to 5:00 p.m. at work 100% ;- 3 weeks of vacations;- Insurance (after 3 months) ;- RRSP (after 3 months);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);- Annual bonus (up to 7% of salary);ResponsibilitiesCustomer Service- Answer all incoming phone calls and inquiries, requests for services from tenants and route them to building operations and service providers in a professional and courteous manner;- Operate the front desk, greeting and assisting all visitors and directing them to the appropriate person;Provide superior customer service to internal and external customers by identifying and understanding their needs;Administration and Operations- Administrative duties such as updating information in property management systems, creating and tracking work orders for maintenance staff;- Manage and maintain the maintenance management system, including issuing work orders, invoices to tenants and all other related reports, as well as data entry of all work orders in a timely manner;- Prepare monthly reports showing services billed to tenants for work performed;- Follow up with tenants on a regular basis to ensure that work and requests have been completed satisfactorily and that the quality of service is optimal;- Follow up on tenant work orders and prepare monthly summary that determines satisfaction levels with services provided;- Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams;- Drafting and sending out Tenant Notices;- Utilize the property management system to pull various reports;- Organize the office to ensure it is neat and organized; - Ensure proper file management and archiving;- Act as a resource person for the Property Management team;- Establish and maintain good communication with the Property Management team and provide administrative support as required;- Maintain the tenant contact information book;- Responsible for outgoing and incoming mail services, including courier requirements;- Maintain insurance certificates for tenants and contractors;- Maintain the office (stationery and supplies (inventory), kitchen, conference room, courier, equipment, filing and routine correspondence to tenants, contractors and staff);-Perform other duties as required.Marketing- Assist in the supervision and coordination of building events and tenant appreciation events;- Maintain event calendars; assist in coordinating the welcome package for new tenants and various ad hoc projects;- Assist with tenant satisfaction surveys;Qualifications- Plus at least 1+ years of customer service experience (ideally in real estate or retail);- Administrative experience preferred;- Experience in property management an asset;- Passionate about customer service and always looking for ways to exceed expectations;- Excellent problem solving skills and ability to navigate complex situations;- A highly collaborative individual with strong communication skills (written, oral and interpersonal);- Intermediate level knowledge of Yardi 7S, Angus Anywhere and MS Office (Word, Excel, Outlook and PowerPoint);- Must be a self-starter with a high degree of initiative, resourcefulness, flexibility, self-reliance and professionalism;- Must be able to work in different buildings;SummaryAre you interested in this position? Please send your application by email to firstname.lastname@example.org and email@example.com, firstname.lastname@example.org and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.