Costumer service agent

Schedule: Monday to Friday - 9:00 am to 5:00 pm
Type of position : Permanent full time
Workplace : Anjou, in-person


Advantages
ADVANTAGES
The advantages of working as a bilingual customer service agent in Anjou are:

The benefits of this position are:
- On-site parking
- Group insurance 55% paid by the employer
- 2 weeks vacation + 5 personal days
-Competitive Salary between 45 000 - 50 000
-Possibility to move up/grow within the company
-Perks of potentially working a day or two from home for top performers

Responsibilities
RESPONSIBILITIES
Your main tasks will be:
- Respond to customer inquiries via chat, email or call.
- Troubleshoot customer problems and resolve them in the most cost effective manner possible - using diagnostic procedures
-Enter all data and requests made into the CRM
-Handling between 10 to 45 tickets a day


Qualifications
QUALIFICATIONS
The qualifications required for this position are :
Bilingualism required (English/French)
-High school diploma
-1 to 3 years experience in a call center environment
-Good ability to prioritize
-Good ability to work in a team
-Ability to take initiative
-Good ability to work with the Microsoft Office suite
-Experience with Zendesk an asset
-Knowledge of the fitness industry

Summary
If you are interested in this position, you can apply directly to this ad or send us your updated CV at Myriam.Latraverse@randstad.ca

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.