An international company specialized in technical and medical field is looking for 2 new members to join their amazing team! You will be responsible for providing support to clients over the phone and emails, in order to troubleshoot and make sure the products are working properly Location: Work from homeHourly Rate: $19.97 CAD per hour Bilingualism: French and English are a mustavailability: Monday to Friday 8:00am-8:00pm a Full time: 37.5 hours per week Contract: 4-5 moths possibility of extension Advantages- Working from home- possibility of an extension or even a permanency - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesYour responsibilities will be to provide support for technicians on the road, troubleshooting by phone, dispatching technical calls and ordering parts on an in-house CRM.- Provide customers support with installation and troubleshooting of products over the phone- Provide customer service support to our field installers for tasks such as schedule updates, general questions, etc.- Utilizing reports to follow up on work assignments to ensure adherence to service levels.- Managing schedules of field installers such as availabilities- Other related tasksQualificationsTo succeed in this role as a Bilingual Customer Service Representative, you should have the following skills and experience:- Oral and written skills- Details Orientation- Excellent judgment, decision-making skills and problem-solving skills- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: $19.97 CAD per hour Bilingualism: French and English are a mustavailability: Monday to Friday 8:00am-8:00pm a Full time: 37.5 hours per week Contract: 4-5 moths possibility of extension Are you interested in the position?- Send us your CV directly to email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org with the subject "Customer Service Representative - 5 months"- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Florence, Karel , WilliamRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.