Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team. The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor). Your deliverables will include: ...Customer Experience Manager - YYT
- St. John's, Newfoundland
- posted 3 days ago
- permanent
job details
summary
- St. John's, Newfoundland
- Air Canada
- Permanent
- sectorAerospace / Aviation
- reference number32620-EN
job details
- Representing our brand and company vision for customer service excellence;
- Understanding our internal and external customers by anticipating needs and delivering on promises;
- Caring for our customers in difficult situations;
- Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best;
- Managing front line unionized employees belonging to both Unifor and IAMAW;
- Working indoors or outdoors if applicable;
- 24-hour Airport operations will require shift work/weekends and holidays;
Qualifications
- Possess at least a high school diploma;
- A minimum of two years previous people management experience;
- Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
- Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
- Ability to successfully obtain an Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit;
- Must have a full valid driver’s license;
- Ability to lift 50lbs;
- Ability to walk long distances and stand for long periods;
- Effective Decision Making in a timely manner during stressful situations;
- Strong interpersonal skills (organizational, team oriented & focused);
- Entrepreneurial & self-managed abilities;
- A genuine passion for creating and leading a global top ten Airline customer and employee experience;
- Ability to develop trust and rapport while providing employees performance coaching;
- An entrepreneurial, energetic and tenacious attitude;
- Ability to adapt to new technology and to share that knowledge;
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team. The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor). Your deliverables will include: ...- Representing our brand and company vision for customer service excellence;
- Understanding our internal and external customers by anticipating needs and delivering on promises;
- Caring for our customers in difficult situations;
- Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best;
- Managing front line unionized employees belonging to both Unifor and IAMAW;
- Working indoors or outdoors if applicable;
- 24-hour Airport operations will require shift work/weekends and holidays;
Qualifications
- Possess at least a high school diploma;
- A minimum of two years previous people management experience;
- Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
- Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
- Ability to successfully obtain an Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit;
- Must have a full valid driver’s license;
- Ability to lift 50lbs;
- Ability to walk long distances and stand for long periods;
- Effective Decision Making in a timely manner during stressful situations;
- Strong interpersonal skills (organizational, team oriented & focused);
- Entrepreneurial & self-managed abilities;
- A genuine passion for creating and leading a global top ten Airline customer and employee experience;
- Ability to develop trust and rapport while providing employees performance coaching;
- An entrepreneurial, energetic and tenacious attitude;
- Ability to adapt to new technology and to share that knowledge;
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
working at air canada
Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2019, Air Canada, together with its Air Canada Express regional partners, carried over 51 million passengers, offering direct passenger service to nearly 220 destinations on six continents. Air Canada is a founding member of Star Alliance™, providing the world's most comprehensive air transportation network....
show less
show more
Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2019, Air Canada, together with its Air Canada Express regional partners, carried over 51 million passengers, offering direct passenger service to nearly 220 destinations on six continents. Air Canada is a founding member of Star Alliance™, providing the world's most comprehensive air transportation network.
the application process.
Learn what’s next in the application process and find out how we help you land the right job.
1 of 7the application process.
Learn what’s next in the application process and find out how we help you land the right job.
2 of 7we’ll give you a call.
A consultant will call you at a suitable time to discuss your application and career aspirations.
3 of 7getting you registered.
If you’ve never worked with us before, we collect some basic information and confirm your eligibility to work in Canada.
4 of 7reference and background check.
Next, we need to verify a few things! We’ll contact your references and perform a background check to ensure you’re right for the job.
5 of 7the perfect job for you.
Our team will arrange an interview for the role you’ve applied for, or suggest an alternative, if they believe there’s an opportunity that’s a better fit.
6 of 7the interview.
We ensure you’re fully prepared for your interview and know what to expect. We know you’ll ace it!
7 of 7start your new job.
Congratulations, you’re ready to begin your new job! We ensure you’re fully prepared for your first day.
related jobs.
see all jobs- St. John's, Newfoundland
- Permanent
Description Appartenir à Air Canada, c’est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l’avant-garde du transport aérien de passagers. En tant que chef de l’Expérience client – Aéroports, vous jouerez un important rôle de leader pour concrétiser notre ambition de devenir l’un des 10 meilleurs transportposted March 18th, 2023Description Appartenir à Air Canada, c’est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l’avant-garde du transport aérien de passagers. En tant que chef de l’Expérience client – Aéroports, vous jouerez un important rôle de leader pour concrétiser notre ambition de devenir l’un des 10 meilleurs transport
let similar jobs come to you
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.