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Customer Experience Representative

job details

summary

    job details
    Do you consider yourself a confident self-driven Customer Service Specialist who is open to change and has a passion to win? Attitude is everything in this role, so we are looking for action-orientated individual who is agile and eager to drive their career forward.

    We have an exciting full-time permanent opportunity in West Edmonton for an experienced Customer Service superstar! This is no ordinary Customer Service role – In this role you will be exposed to all areas of the business from interactions with valued customers, right through to interacting with sales staff on the front line. We are looking for an ambitious individual who has an exceptional customer service track record as it is a must in this role, along with the ability to thrive in a fast-paced environment. We need someone who enjoys interacting with customers over the phone, has superb communication skills and is a real team player.

    This role provides people an energetic, achievement-focused workplace with plenty of action and a fantastic values based culture. Passionate and innovation are always at the forefront, with focus on ways to do things better! Come and be part of it!


    Advantages
    What makes this a great opportunity for you:
    - $43,000 - $46,000 annual salary (based on experience)
    - West Edmonton location
    - Employer paid benefits program including dental and vision
    - Permanent position with plenty of progression opportunities
    - Fantastic Culture, Tight-Knit Team Dynamic
    - Plenty of growth!
    - Mon - Fri - 8am - 4.30pm

    Responsibilities
    Key Responsibilities:
    - Primary focus on customer service and order entry responsibilities, while supporting the sales team
    - Essential resource for both internal and external customers to provide them with a best in class experience
    - Provide meaningful information, insights, creative problem solving, meaningful service, and timely responses
    - Learns and effectively uses the company business system
    - Provide excellence in customer service, administration, and communication
    - Accurate and timely entry of multiple orders into system and champion all customs documentation
    - Set up customers and contract pricing correctly in the software system
    - Participates in all training programs that are made available and attend all department meetings.
    - Additional duties as required

    Qualifications
    Required skills:
    - Experience working in a customer service position or in a sales driven company is preferred
    - Must be able to work in a high pressure environment safely
    - Must be able to present in a positive, professional manner
    - A tremendous respect for confidentiality and an exceptional understanding of the importance of meeting deadlines
    - Able to communicate clearly in English with the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations and company policy/procedures
    - Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public
    - Ability to define problems, collect data, establish facts and draw conclusions
    - Reliability & diligence
    - Attention to detail
    - Computer savvy in MS Office and have solid knowledge of Excel, Word, Outlook.

    Summary
    Thank you for your interest in Randstad Staffing!

    To Apply:

    - Please submit your detailed resume to the job posting online at www.randstad.ca.
    - Email your resume to gurkirat.kaur@randstad.ca
    Please note only qualified local candidates will be contacted for this opportunity.

    Top employers choose to work with Randstad because they know that our specialization and focus can help them find great matches with superior candidates like you! We understand your employment market and we're working with the best employers in your neighborhood.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you consider yourself a confident self-driven Customer Service Specialist who is open to change and has a passion to win? Attitude is everything in this role, so we are looking for action-orientated individual who is agile and eager to drive their career forward.

    We have an exciting full-time permanent opportunity in West Edmonton for an experienced Customer Service superstar! This is no ordinary Customer Service role – In this role you will be exposed to all areas of the business from interactions with valued customers, right through to interacting with sales staff on the front line. We are looking for an ambitious individual who has an exceptional customer service track record as it is a must in this role, along with the ability to thrive in a fast-paced environment. We need someone who enjoys interacting with customers over the phone, has superb communication skills and is a real team player.

    This role provides people an energetic, achievement-focused workplace with plenty of action and a fantastic values based culture. Passionate and innovation are always at the forefront, with focus on ways to do things better! Come and be part of it!


    Advantages
    What makes this a great opportunity for you:
    - $43,000 - $46,000 annual salary (based on experience)
    - West Edmonton location
    - Employer paid benefits program including dental and vision
    - Permanent position with plenty of progression opportunities
    - Fantastic Culture, Tight-Knit Team Dynamic
    - Plenty of growth!
    - Mon - Fri - 8am - 4.30pm

    Responsibilities
    Key Responsibilities:
    - Primary focus on customer service and order entry responsibilities, while supporting the sales team
    - Essential resource for both internal and external customers to provide them with a best in class experience
    - Provide meaningful information, insights, creative problem solving, meaningful service, and timely responses
    - Learns and effectively uses the company business system
    - Provide excellence in customer service, administration, and communication
    - Accurate and timely entry of multiple orders into system and champion all customs documentation
    - Set up customers and contract pricing correctly in the software system
    - Participates in all training programs that are made available and attend all department meetings.
    - Additional duties as required

    Qualifications
    Required skills:
    - Experience working in a customer service position or in a sales driven company is preferred
    - Must be able to work in a high pressure environment safely
    - Must be able to present in a positive, professional manner
    - A tremendous respect for confidentiality and an exceptional understanding of the importance of meeting deadlines
    - Able to communicate clearly in English with the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations and company policy/procedures
    - Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public
    - Ability to define problems, collect data, establish facts and draw conclusions
    - Reliability & diligence
    - Attention to detail
    - Computer savvy in MS Office and have solid knowledge of Excel, Word, Outlook.

    Summary
    Thank you for your interest in Randstad Staffing!

    To Apply:

    - Please submit your detailed resume to the job posting online at www.randstad.ca.
    - Email your resume to gurkirat.kaur@randstad.ca
    Please note only qualified local candidates will be contacted for this opportunity.

    Top employers choose to work with Randstad because they know that our specialization and focus can help them find great matches with superior candidates like you! We understand your employment market and we're working with the best employers in your neighborhood.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.