Do you have a few years experience in customer service team management?
Do you want to telecommute?
Do you want to work for a privately owned Canadian company, founded in the late 19th century?
We are looking for a team for a customer service team. Possibility of travel to Ontario to the head office.
Position: Team Leader
...
Schedule: : Monday to Friday Day
Salary: 60 000 - 70 000 + 10% bonus
Field: Development, manufacturing and marketing of yeast and bacteria.
Advantages
The benefits of this position are:
- Salary: 60 000 - 70 000 + 10% bonus
- Group insurance paid 100% by the employer
- 12 days of vacation
- RRSP
-Telecommuting
- Work phone and computer
Responsibilities
Your main tasks will be:
- Customer service management (order process, ERP, discount, inter-company transfers, sample orders, customer files, shipping, order packages, and customer returns process).
- Relationship management (internal and external stakeholders).
- Onboarding new customers.
- Complaint management and troubleshooting.
- Establishes strategic goals and define objectives for the department.
- Motivates the team to achieve objectives while ensuring a healthy and pleasant work environment for all.
- Develops, coordinates, and enforces systems, policies, procedures, services, and productivity standards.
- Prepares an annual budget by planning needs and expenses for the team and department.
- Analyze statistics and compile accurate reports.
- Gather and analyze data to develop ideas used for optimization of supply chain operations.
- Monitor product movement and inventory levels to ensure prompt order fulfillment while identifying and reporting sources of problems or inventory shortfalls.
- Train, coach and develop team members.
- Recruit, mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Respond to complaints logged by commercial teams related to customer service and logistics.
- Develop a customer service survey, implement, follow-up, analyze results and suggest improvements.
- Assist with financial audits related to customer orders.
Qualifications
The qualifications for this position are:
- College diploma
- Experience in managing a customer service team. Experience in a manufacturing industry is an asset.
- Experience in supply chain or logistics, an asset.
- Extensive knowledge of accounting.
- Advanced computer skills (Microsoft 365, ERP/CRM programs).
- Bilingualism
- Ability to travel a few times a year to the office in Ontario
Summary
If you are interested in this position, you can apply directly to this ad or send us your updated CV at lea.murray@randstad.ca
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have a few years experience in customer service team management?
Do you want to telecommute?
Do you want to work for a privately owned Canadian company, founded in the late 19th century?
We are looking for a team for a customer service team. Possibility of travel to Ontario to the head office.
Position: Team Leader
Schedule: : Monday to Friday Day
Salary: 60 000 - 70 000 + 10% bonus
Field: Development, manufacturing and marketing of yeast and bacteria.
Advantages
The benefits of this position are:
- Salary: 60 000 - 70 000 + 10% bonus
- Group insurance paid 100% by the employer
- 12 days of vacation
- RRSP
-Telecommuting
- Work phone and computer
Responsibilities
Your main tasks will be:
- Customer service management (order process, ERP, discount, inter-company transfers, sample orders, customer files, shipping, order packages, and customer returns process).
- Relationship management (internal and external stakeholders).
- Onboarding new customers.
- Complaint management and troubleshooting.
- Establishes strategic goals and define objectives for the department.
...
- Motivates the team to achieve objectives while ensuring a healthy and pleasant work environment for all.
- Develops, coordinates, and enforces systems, policies, procedures, services, and productivity standards.
- Prepares an annual budget by planning needs and expenses for the team and department.
- Analyze statistics and compile accurate reports.
- Gather and analyze data to develop ideas used for optimization of supply chain operations.
- Monitor product movement and inventory levels to ensure prompt order fulfillment while identifying and reporting sources of problems or inventory shortfalls.
- Train, coach and develop team members.
- Recruit, mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Respond to complaints logged by commercial teams related to customer service and logistics.
- Develop a customer service survey, implement, follow-up, analyze results and suggest improvements.
- Assist with financial audits related to customer orders.
Qualifications
The qualifications for this position are:
- College diploma
- Experience in managing a customer service team. Experience in a manufacturing industry is an asset.
- Experience in supply chain or logistics, an asset.
- Extensive knowledge of accounting.
- Advanced computer skills (Microsoft 365, ERP/CRM programs).
- Bilingualism
- Ability to travel a few times a year to the office in Ontario
Summary
If you are interested in this position, you can apply directly to this ad or send us your updated CV at lea.murray@randstad.ca
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
