Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service Representative for a PERMANENT opportunity in Mississauga. The ideal candidate will primarily be responsible for performing all functions of customer service and providing support to the Company’s sales team. They will work closely with all members of the Company team to provide superior customer service to existing, new, and potential customers.Position: Customer Service RepresentativeEmployment Type: Full-Time Permanent Location: Mississauga, ON. (Derry Rd E & Bramalea Rd)Hours: Monday - Friday | 8:00am to 4:30pm Hourly Wage: $20 - $22/hr Advantages- Competitive hourly wage of $20-22/hr - Monday to Friday (8am to 5 pm Or 9am to 6 pm)- Easily accessible location in Mississauga (transit accessible) - Opportunities for growth- Benefits & vacation Responsibilities- Representing the Company in a positive, courteous, and professional manner- Communicating with existing clients and potential customers through telephone, facsimile and e-mail sales- Processing customer orders- Handling customer complaints and returned goods- Establishing rapport with customers through positive communication skills- Collaborating with and supporting the efforts of the Company’s sales team- Handling inbound, unsolicited calls as prospective sales leads and passing leads to sales managers- Cross training in all areas of office and warehouse- Providing support to warehouse staff including picking, packing, and shipping orders, and receiving incoming goods- Promoting a positive employee culture and actively supporting employee communication and continuous improvement initiatives- Attending and participating in sales training- Compliance with all Company policies and safety rules and regulations- Maintaining work areas in a clean, orderly, and safe mannerQualifications- Post-secondary education or experience in related field preferred - 2-4 years’ previous sales or customer service experience- Fluent in English, both written and verbal (Bilingual French is an asset)- Exceptional telephone sales skills and proven track record in outstanding customer service- Strong interpersonal and communication skills with a focus on customer service- Demonstrated ability to build professional relationships within and outside the organization- Attention to detail- Strong problem solving and negotiation skills- Self-motivated with the ability to work independently and contribute to company growth- Proficient in computer software applications including Microsoft Office Applications and ERP systems- Demonstrated team player with experience contributing to multi-disciplinary functions- Maintain confidential company information and knowledge- Capable of sustained mental and physical effort while working with required processes- A desire and ability to engage in continuing education and skills upgrading and adapt to environmental and technological changeSummaryInterested in the Customer Service Representative opportunity?1. Send your resume to email@example.com!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to firstname.lastname@example.org , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to email@example.com@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.