Customer Service Agent

Customer service representative in Stoney Creek Do you come from Customer Service experience? Are you looking for your next career in an environment that offers a fun and exciting work culture, fast paced setting and extensive training? Are you looking to set roots in an established organization that offers room for growth and great overall compensation? If you are looking for a full time opportunity in Stoney Creek, we want to hear from you. A typical day in this role would include building and maintaining daily relationships with existing customers through relationship building, entering orders, quotes and providing excellent customer service. You will report directly to the inside sales manager and work closely with the inside sales team. This position offers great compensation with 2 weeks’ vacation, paid bonuses, RRSP with company matching contributions, great benefit package and room for growth. If you are interested in applying for this opportunity please apply online at randstad.ca today or email chanel.brasseur@randstad.ca if you are interested and want to hear more!Advantages- Permanent opportunity with full-time hours- Monday-Friday flexible daytime hours- $40 000 to $45 000 annually to start based on experience- 2 weeks of vacation plus one personal day- RRSP with company matching contributions- 8% yearend bonus based on performance - Tuition reimbursement- Full benefits provided after probation- Endless opportunity for growth- Fast-paced work environment- Great Stoney Creek locationResponsibilities- Entering customer orders and quotes in ERP system- Reviewing and responding to internal and external customer e-mails and alerts, including potential sales leads- Tracking status on all open quotes and attempt to secure an order - Resolve customer inquiries and complaints by investigating the issue, understanding the root cause and developing solutions, escalating to Quality Department when necessary- Sending invoices to customers and overseeing the resolution of customer open invoice issues- Develop internal and external partnerships to enhance overall customer service experienceQualifications- Possess strong customer service and administrative skills- Ability to exercise good judgment and prioritize efficiently - Proficient in MS Excel and Word- Must be an excellent communicator- Must have great attention to detail and time management skills- Ability to work in a fast-paced environmentSummaryHow to Apply?1) Email your resume to destina.okanovic@randstad.ca or chanel.brasseur@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service Representative for a PERMANENT opportunity in Mississauga. The ideal candidate will primarily be responsible for performing all functions of customer service and providing support to the Company’s sales team. They will work closely with all members of the Company team to provide superior customer service to existing, new, and potential customers.Position: Customer Service RepresentativeEmployment Type: Full-Time Permanent Location: Mississauga, ON. (Derry Rd E & Bramalea Rd)Hours: Monday - Friday | 8:00am to 4:30pm Hourly Wage: $20 - $22/hr Advantages- Competitive hourly wage of $20-22/hr - Monday to Friday (8am to 5 pm Or 9am to 6 pm)- Easily accessible location in Mississauga (transit accessible) - Opportunities for growth- Benefits & vacation Responsibilities- Representing the Company in a positive, courteous, and professional manner- Communicating with existing clients and potential customers through telephone, facsimile and e-mail sales- Processing customer orders- Handling customer complaints and returned goods- Establishing rapport with customers through positive communication skills- Collaborating with and supporting the efforts of the Company’s sales team- Handling inbound, unsolicited calls as prospective sales leads and passing leads to sales managers- Cross training in all areas of office and warehouse- Providing support to warehouse staff including picking, packing, and shipping orders, and receiving incoming goods- Promoting a positive employee culture and actively supporting employee communication and continuous improvement initiatives- Attending and participating in sales training- Compliance with all Company policies and safety rules and regulations- Maintaining work areas in a clean, orderly, and safe mannerQualifications- Post-secondary education or experience in related field preferred - 2-4 years’ previous sales or customer service experience- Fluent in English, both written and verbal (Bilingual French is an asset)- Exceptional telephone sales skills and proven track record in outstanding customer service- Strong interpersonal and communication skills with a focus on customer service- Demonstrated ability to build professional relationships within and outside the organization- Attention to detail- Strong problem solving and negotiation skills- Self-motivated with the ability to work independently and contribute to company growth- Proficient in computer software applications including Microsoft Office Applications and ERP systems- Demonstrated team player with experience contributing to multi-disciplinary functions- Maintain confidential company information and knowledge- Capable of sustained mental and physical effort while working with required processes- A desire and ability to engage in continuing education and skills upgrading and adapt to environmental and technological changeSummaryInterested in the Customer Service Representative opportunity?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Calling all Bilingual in French Customer Service Representatives seeking a new opportunity to support a luxury German Auto Financial company, hybrid , long term opportunity with experience working with a successful auto company!Welcoming those who enjoy handling challenging situations, problem-solving, and providing service to customers!!! This could be just the opportunity for you! If you are an excellent communicator and you are looking for opportunities for growth within the automotive financial sector - we have the perfect role for you!Our client is looking for a Bilingual Customer Service Representative in Mississauga! Position: Bilingual Customer Service Representative - Bilingual FrenchEmployment Type: Full-Time Contract (1 year ongoing) Hours: Monday - Friday | 8:30am - 5:00pm Location: Mississauga, ON (Hyrbid)Wage: $20-22/hr If you are interested in the role and meet the qualifications, please forward your updated resume to shiela.perez@randstad.ca with the subject line "BILINGUAL CSR"AdvantagesWhat are the advantages of a Bilingual Customer Service Representative- Located in Mississauga/Etobicoke- Hybrid model- Transit accessible- Monday-Friday flexible working hours- $20-22/hr- Equiptment provided- Receive your own laptop- Opportunity for growth- Temporary role can lead to a permanent opportunity- Large auto finance industryResponsibilitiesAs a Bilingual Customer Service Representative you will...- incoming calls from business clients, about contracts, leases, documentation, letters etc.- outgoing calls for these as well- not super high volume (15-20 calls per person per day)- they will be responsible for the central inbox- a lot of the needs are urgent- hybrid call and admin/work (25% phone, admin the rest)QualificationsQualifications for the Bilingual Customer Service Representative...- Strong written oral and communication skills- Min 1-year Customer Service or Financial experience- Able to work in a very fast-paced environment- Enter accurate and complete customer information into the system in a timely manner- Attention to detail and multi-tasking ability- Outgoing and energetic personalitySummarySUMMARYInterested in the Auto Customer Service Agent opportunity?1. Send your resume to shiela.perez@randstad.ca 2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to julia.barzetti@randstad.ca, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.