Customer Service Agent

Position: Customer Service Agent
Schedule: Monday to Friday 8:45am-5:00pm (36.25H/week)
Salary: 19-21$/H
Field: Educational and pedagogical games

Advantages
The benefits of this position are:

- Permanent, full time
- On-site parking and 5 minutes from the Acadie metro station
- Group health, medical and dental insurance (60/40)
- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)
- Friendly atmosphere and spirit of mutual aid

Responsibilities
Your main tasks will be:

-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).

-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)

-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors

-All tasks related to the finalization of customer requests, in relation to their orders

Qualifications
Qualifications for this position are:

-Customer service experience
-Completed high school diploma or equivalent,
-Fluency in written and spoken French and English (tests to be completed)
-Knowledge of Microsoft Office software

Summary
If you are interested in this position, you can apply directly to this ad or send us your updated CV at lea.murray@randstad.ca

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.