We are seeking a Customer Service Agent for a brand that is newly being launched in Canada. Your role will be to deliver superior customer service to both our business customers and end consumers, helping to strengthen our brand reputation and drive customer satisfaction. If you would like to be involved with the launch of an innovative new product, talk to us.
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In this role you will work with:
- Retailers
- Consumers
- Sales representatives
- Local Marketing stakeholders
Advantages
- Hybrid work environment
- Competitive pay and benefits
- Opportunity for advancement
- Opportunity to work on product launches and their procedures
Responsibilities
•Handle customer inquiries, providing information about products, orders, deliveries, and promotional services
•Address and resolve customer complaints in a timely and satisfactory manner, escalating issues when necessary
•Manage communication with consumers, responding to product inquiries, and addressing concerns or complaints
•Provide product-related advice and information to consumers, based on a thorough understanding of the product, its ingredients, usage instructions, and benefits
•Coordinate with our team of sales representatives to provide information about the nearest retail stores or online platforms where consumers can purchase the product
•Share information about ongoing promotions, discounts, and special offers with consumers.
•Uphold strict standards of privacy and confidentiality in line with the organization's data protection policy and legal requirements
•Assist in crisis management situations, providing appropriate guidance and information to consumers
•Solicit feedback and suggestions from consumers and customers, forwarding this information to the relevant teams for further action
•Provide feedback on the efficiency of the customer service process
Qualifications
•Completed college degree (DEC)
•Proven customer support experience or experience as a client service representative; telephone experience strongly preferred
•Strong phone contact handling skills and active listening
•Familiarity with CRM systems and practices
•Excellent listening and communication skills
•Ability to work independently with a minimum of supervision
•Ability to multi-task, prioritize, and manage time effectively
•Strong work ethic, hands on approach, high attention to detail
Summary
This position offers an exciting opportunity to become part of a dynamic, innovative team dedicated to delivering top-quality products to consumers and customers alike. The successful candidate will play a crucial role in upholding our commitment to exceptional customer service, acting as the primary point of contact for all customer and consumer inquiries and concerns.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Customer Service Agent for a brand that is newly being launched in Canada. Your role will be to deliver superior customer service to both our business customers and end consumers, helping to strengthen our brand reputation and drive customer satisfaction. If you would like to be involved with the launch of an innovative new product, talk to us.
In this role you will work with:
- Retailers
- Consumers
- Sales representatives
- Local Marketing stakeholders
Advantages
- Hybrid work environment
- Competitive pay and benefits
- Opportunity for advancement
- Opportunity to work on product launches and their procedures
Responsibilities
•Handle customer inquiries, providing information about products, orders, deliveries, and promotional services
•Address and resolve customer complaints in a timely and satisfactory manner, escalating issues when necessary
•Manage communication with consumers, responding to product inquiries, and addressing concerns or complaints
•Provide product-related advice and information to consumers, based on a thorough understanding of the product, its ingredients, usage instructions, and benefits
...
•Coordinate with our team of sales representatives to provide information about the nearest retail stores or online platforms where consumers can purchase the product
•Share information about ongoing promotions, discounts, and special offers with consumers.
•Uphold strict standards of privacy and confidentiality in line with the organization's data protection policy and legal requirements
•Assist in crisis management situations, providing appropriate guidance and information to consumers
•Solicit feedback and suggestions from consumers and customers, forwarding this information to the relevant teams for further action
•Provide feedback on the efficiency of the customer service process
Qualifications
•Completed college degree (DEC)
•Proven customer support experience or experience as a client service representative; telephone experience strongly preferred
•Strong phone contact handling skills and active listening
•Familiarity with CRM systems and practices
•Excellent listening and communication skills
•Ability to work independently with a minimum of supervision
•Ability to multi-task, prioritize, and manage time effectively
•Strong work ethic, hands on approach, high attention to detail
Summary
This position offers an exciting opportunity to become part of a dynamic, innovative team dedicated to delivering top-quality products to consumers and customers alike. The successful candidate will play a crucial role in upholding our commitment to exceptional customer service, acting as the primary point of contact for all customer and consumer inquiries and concerns.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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