You are successfully logged out of your my randstad account

You have successfully deleted your account

Customer Service and Installer Technician - Remote

job details

summary

    job details
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Advantages
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Responsibilities
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Qualifications
    3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Summary
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Advantages
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Responsibilities
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Qualifications
    3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Summary
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.