Job title: Inside Sales / Customer Service RepresentativeIndustry: ProductionLocation: Terrasse-VaudreuilReporting to the Customer Relations Manager, the Customer Service Representative must ensure provide quality customer service by identifying customer needs, receiving and processing orders to ensure orders in a way that ensures customer satisfaction and by transmitting information to the information to the various departments. He/she must promote products and services and seize sales opportunities with existing customers and contribute to customer retention.Advantages- Permanent position Monday-Friday - 8:00am-4:30pm, 40 hour work week - Work from home for now (training in office for 1 month)- Salary from 50,000k-62,000K - Opportunities for advancement and salary increase depending on performance- Social activities organized by the company- Insurances and RRSP- Bonus for employee referralsResponsibilities- Effectively manage the order process according to the defined method: through order entry accuracy, credit validation, inventory verification, credit card payment processing, customs paperwork- Respond efficiently and professionally to questions and orders received through different channels. - Identify customer needs through active listening and propose appropriate products and services. Redirect the request to business development if necessary for high potential projects.- Work in conjunction with the planning and shipping departments to ensure the availability and delivery of products in a timely manner and resolve special situations.- Prepare price quotes based on customer objectives and explain price lists, data sheets and other documents.- Conduct bid requests with carriers- Coordinate and schedule shipments- Informs accounting department of transportation rates, according to established method.- Promote products and services and make proactive calls to existing customers for recurring existing customers for recurring orders.- Collect customer complaints, according to defined methodology and coordinate returns as required. - Prepare, when appropriate, an exchange or return of merchandise and make the "request for credit/additional billing."- Generate various customer reports according to established frequency and ensure accuracy of accuracy of dataQualifications- Strong customer service skills- Strong attention to detail- Minimum 2 years in a B2B environment- Knowledge of production industry is an asset- Knowledge of MS Office suite, Especially strong Excel (Charts and Reports_- Bilingualism (oral and written)If you are interested, please send a copy of your cv to email@example.com / firstname.lastname@example.org / email@example.comSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at firstname.lastname@example.org / email@example.com / firstname.lastname@example.orgAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.