customer service availability reps unilingual - london 34034, London

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
london, ontario
sector
contact centre and customer care
job type
temporary
reference number
2192991STFEN
contact
randstad canada
apply now

job description

Do you have exceptional customer service skills and are computer savvy? Are you eager to gain experience in the banking sector and are adaptable to change? If so, we have the perfect opportunity for you!

We are currently recruiting for 3 Customer Service Availability Representatives for a 24 month contract with a top 5 bank in London Ontario.

Pay rate: $17.50/ hour

Hours: 37.5 hours a week, rotational schedule between 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday

As a Customer Service Availability Representative, your responsibilities will include, but are not limited to:
- Answer emails and inbound calls from customers
- Accurately resolve detailed problems through a ticketing system
- Follow-up with customers and escalate to support groups
- Identify and escalate wide-impact or potential wide-impact outages
- Identify trends and opportunities for improvement as well as provide ongoing feedback

Advantages
- Work for a leading bank in Canada
- Long term contract
- Work in a friendly team environment
- Work in a professional environment
- Approachable managers
- Work in a fast-paced environment

Qualifications
Must have:
- Above average computing and navigational skills
- Exceptional customer service skills
- Experience with ticketing systems is an asset
- A team player who collaborates effectively with peers and other teams
- University Degree or a College degree/diploma is considered an asset
- Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)
- A technical support background or related education


* Clear credit and criminal check required *

Interested in this Customer Service Availability Representative position in London? Apply online today!

Qualified candidates will be contacted.

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.