customer service call centre representative - nanaimo, Nanaimo

randstad canada
job type
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job details

nanaimo, british columbia
contact centre and customer care
job type
reference number
randstad canada
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job description

Are you a confident customer service representative who is looking for a permanent, full - time opportunity in Nanaimo? Do you enjoy speaking with people, offering excellent customer service and strong problem-solving skills? Are you looking to join a rapidly growing company in Nanaimo immediately? If you answered yes, then we are looking for you.

We are currently looking for customer service call center representatives to join a dynamic and energetic team. What the company does?
They are a front-leader of medical and recreational cannabis.
What will your role involve?
Providing excellent customer service over the phone, email and live-chat to customers. You will monitor orders using the CRM system. You will have fully paid training and benefits after 3 months!

Other responsibilities will include:
- Providing a great customer service experience to customers
- Responding to all inquiries in an efficient and effective manner
- Conduct follow up calls/emails to ensure order accuracy
- Maintain a high level of product knowledge
- Process all new and existing orders to keep a high level of order management. Responsible for accurate entry and tracking of customer orders
- Build and maintain excellent customer relationships
- Liaise with internal departments to ensure accuracy and efficiency
- Identify sales opportunities and up-sell when appropriate
- Other administrative duties as needed

Hour of Operations:
This opportunity is full - time and permanent.
You will be scheduled for 4 shifts/week, working 10 hours/day. You will get 3 days off!
Shifts available include:
Days: 5:00am - 3:30pm AND Nights: 7:00pm - 5:30am

Great opportunity to work in a growing industry
Great team atmosphere and culture
Permanent full-time opportunity in Nanaimo
Benefits after 3 months
Excellent compensation package including competitive wage and benefits package
Great location and easily transit accessible
Start dates available in September and October
Training & development programs

Customer service experience is required
Call Centre experience is an asset
Excellent computer skills
Great at building and maintaining relationships
Excellent communication skills

Here's how you can apply:
Respond back directly to this posting
Email your interest and resume to, please reference "Call Centre - Nanaimo, BC"
Call us at 905-896-1055, extension 1, ask for Carrie

human forward.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.