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Customer Service Coordinator of Logistics - Baie D'urfe

job details

summary

    job details
    We are currently looking for a customer service representative for a client of ours in Baie D'urfe who will be responsible for coordinating for the logistics department. Are you looking for a dynamic work environment? Are you organized and structured? Do you have strong knowledge of Excel? Well this is the job for!
    This is a contract to hire role.

    Advantages
    Monday - Friday 7AM-3:30PM or 7:30AM-4PM (Flexible)
    Hyrbid
    Salary 20$/hr
    Work for a leader in the industry
    Growing team
    Contract to hire

    Responsibilities
    Provides customer service and sales support to the supplier base and internal company end-users within the context of large, complex contracts. Establish and maintain long-term professional relationships with internal and external customers.

    -Prepare customer quotes
    -Handle incoming calls
    -Prepares project quotes and proposals, using various sales software tools including the CRM• Respond to sales calls, faxes, and e-mails in a responsive manner
    • Respond to pre-set customer service expectations meeting and exceeding those expectations e.g. If the customer requires a quote back in 1 hour you achieve this
    • Monitor customer service expectations and when there is an issue support the process for resolution
    • Manage customer specific inventory needs
    • Provide technical assistance to customers
    • Process sales orders
    • Enter return orders, credits, and debits when required
    • Enter scrap return order as requested by distribution channels
    • Review product inventory and report concerns to purchasing/ management
    • Satisfy customer service issues
    • Continuously increase knowledge of company products, services, and procedures
    • Work in team environment, communicating as required with all personnel
    • Monitor competitor products and prices.
    • Assist in quality related duties where required
    • Other duties as assigned


    Qualifications
    -Ability to work with high volume;
    -Advanced Excel skills (Pivot tables, V-Look up)
    -Responsible, organized and fast paced.
    -Bilingual (French and English)
    -High school diploma or equivalent
    -At least 2 years of previous customer service experience
    -Solid math and computer skills beyond the basic level
    -Strong attention to detail
    -Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
    -Self-starting, dependable, accepts ownership, drives own goals/performance
    -Knowledge of SAP (an asset)

    If interested in this position or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315

    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at sean.lynch@randstad.ca

    Add me on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/

    To apply:

    Call Sean at 514.695.3315

    E-MAIL your CV at sean.lynch@randstad.ca, brandon.freger@randstad.ca

    Visit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2

    CLICK on the "Apply Now" button

    For a complete list of all available jobs by division, visit www.randstad.ca.

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are currently looking for a customer service representative for a client of ours in Baie D'urfe who will be responsible for coordinating for the logistics department. Are you looking for a dynamic work environment? Are you organized and structured? Do you have strong knowledge of Excel? Well this is the job for!
    This is a contract to hire role.

    Advantages
    Monday - Friday 7AM-3:30PM or 7:30AM-4PM (Flexible)
    Hyrbid
    Salary 20$/hr
    Work for a leader in the industry
    Growing team
    Contract to hire

    Responsibilities
    Provides customer service and sales support to the supplier base and internal company end-users within the context of large, complex contracts. Establish and maintain long-term professional relationships with internal and external customers.

    -Prepare customer quotes
    -Handle incoming calls
    -Prepares project quotes and proposals, using various sales software tools including the CRM• Respond to sales calls, faxes, and e-mails in a responsive manner
    • Respond to pre-set customer service expectations meeting and exceeding those expectations e.g. If the customer requires a quote back in 1 hour you achieve this
    • Monitor customer service expectations and when there is an issue support the process for resolution
    • Manage customer specific inventory needs
    • Provide technical assistance to customers
    • Process sales orders
    • Enter return orders, credits, and debits when required
    • Enter scrap return order as requested by distribution channels
    • Review product inventory and report concerns to purchasing/ management
    • Satisfy customer service issues
    • Continuously increase knowledge of company products, services, and procedures
    • Work in team environment, communicating as required with all personnel
    • Monitor competitor products and prices.
    • Assist in quality related duties where required
    • Other duties as assigned


    Qualifications
    -Ability to work with high volume;
    -Advanced Excel skills (Pivot tables, V-Look up)
    -Responsible, organized and fast paced.
    -Bilingual (French and English)
    -High school diploma or equivalent
    -At least 2 years of previous customer service experience
    -Solid math and computer skills beyond the basic level
    -Strong attention to detail
    -Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
    -Self-starting, dependable, accepts ownership, drives own goals/performance
    -Knowledge of SAP (an asset)

    If interested in this position or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315

    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at sean.lynch@randstad.ca

    Add me on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/

    To apply:

    Call Sean at 514.695.3315

    E-MAIL your CV at sean.lynch@randstad.ca, brandon.freger@randstad.ca

    Visit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2

    CLICK on the "Apply Now" button

    For a complete list of all available jobs by division, visit www.randstad.ca.

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.