Customer Service Coordinator

Customer Service Coordinator
Permanent position - full time 40h/week
Location : Anjou - 100% on site
Schedule : Monday to Friday / 6h00 am to 2h00 pm
Salary: 19-22$.


Advantages
Benefits offered:

Salary: $19-22 depending on experience;
2 additional vacations during the holiday season;
Group insurance paid at 50% by the employer;
2 paid vacations during the year;
Voluntary RRSP;
Work schedule: Monday to Friday, from 6:00 am to 2:00 pm
100% on site

Responsibilities
Daily duties will be :

- Hand out route assignments to crews at the beginning of each shift (routes are established in advance by the manager)
- Confirm appointments 20 minutes prior to each arrival of a service crew and
and notify the customer of any delays, if any
- Follow up in the client files
- Ensure that the evening shift is informed of any particularity in order to relay between
between the day and evening dispatchers
- Provide service support to various external and internal clients

Qualifications
Desired skills:

- Mastery of the French and English languages, both oral and written
- Knowledge of the Office suite and the use of a CRM
- Experience in dispatch is an asset
- Good customer service skills
- Communication skills (internal, external, interdepartmental)

Summary
If you are interested in this position, please send us your updated resume to lea.murray@randstad.ca with the subject line; "Customer Service Coordinator - East"

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.