Are you interested in the world of e-commerce? You have experience in customer service and you are perfectly bilingual?
We currently have a position available as a customer service coordinator in our customer service department.
Job Title: Customer Service Coordinator
Start date: As soon as possible
Salary: $45,000-55,000
...
Location: Mile End (metro Rosemont or Laurier)
Schedule: Monday to Friday 35hrs/week
Advantages
Here are the benefits you will enjoy
- An annual salary of $45,000-55,000
- Permanent position, 35 hours per week
- Flexible schedule from Monday to Friday
- Half day on Friday
- Group insurance
- Offices located in the heart of Mile End
- Small department, family and friendly atmosphere
- Possibility of long-term advancement
- Employee discount
- 3 weeks of vacation
Responsibilities
Daily tasks will be:
- Accompany customers through the online shopping process by providing relevant advice.
- Respond to customer inquiries via online chat, phone and other communication channels and manage their issues;
- Handle store inquiries and complaints;
- Manage merchandise returns and track lost packages;
- Ensure a high level of customer service for online and in-store customers.
- Help build customer loyalty and encourage customers to store more online and in-store.
- Implement and prepare the report to measure the effectiveness of the service.
- Be the link between the different departments for follow-up (product quality / warehouse service / IT for new project etc...)
- Ensure departmental procedures are updated;
- Provide support to operations and sales.
Qualifications
Do you have what it takes for this position?
- Completed college degree;
- Minimum of one year experience in a similar position or in the customer service field;
- Knowledge of the Microsoft Office suite and websites;
- Fluently bilingual;
- Autonomous, good team player, good judgment, positive and dynamic attitude;
Summary
Do you feel that this challenge is completely for you? You want a stable job with a full range of benefits?
Send me your resume at lea.murray@randstad.ca or apply directly online,
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you interested in the world of e-commerce? You have experience in customer service and you are perfectly bilingual?
We currently have a position available as a customer service coordinator in our customer service department.
Job Title: Customer Service Coordinator
Start date: As soon as possible
Salary: $45,000-55,000
Location: Mile End (metro Rosemont or Laurier)
Schedule: Monday to Friday 35hrs/week
Advantages
Here are the benefits you will enjoy
- An annual salary of $45,000-55,000
- Permanent position, 35 hours per week
- Flexible schedule from Monday to Friday
- Half day on Friday
- Group insurance
- Offices located in the heart of Mile End
- Small department, family and friendly atmosphere
- Possibility of long-term advancement
- Employee discount
- 3 weeks of vacation
Responsibilities
Daily tasks will be:
- Accompany customers through the online shopping process by providing relevant advice.
- Respond to customer inquiries via online chat, phone and other communication channels and manage their issues;
- Handle store inquiries and complaints;
- Manage merchandise returns and track lost packages;
...
- Ensure a high level of customer service for online and in-store customers.
- Help build customer loyalty and encourage customers to store more online and in-store.
- Implement and prepare the report to measure the effectiveness of the service.
- Be the link between the different departments for follow-up (product quality / warehouse service / IT for new project etc...)
- Ensure departmental procedures are updated;
- Provide support to operations and sales.
Qualifications
Do you have what it takes for this position?
- Completed college degree;
- Minimum of one year experience in a similar position or in the customer service field;
- Knowledge of the Microsoft Office suite and websites;
- Fluently bilingual;
- Autonomous, good team player, good judgment, positive and dynamic attitude;
Summary
Do you feel that this challenge is completely for you? You want a stable job with a full range of benefits?
Send me your resume at lea.murray@randstad.ca or apply directly online,
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
