Are you someone who wants to work for an organization that makes a difference?
Do you want to work in the east end of Montreal?
Are you a people person?
We currently have an opening for a customer service coordinator role.
Job Title: Customer Service Coordinator
Start date: as soon as possible
Salary: 48 000 + 20% bonus (quarterly)
...
Location: Anjou
Schedule: Monday to Friday 35hrs/week (flexible schedule, can be done over 4 days)
Advantages
Here are the benefits you will enjoy:
- Permanent position 35h/week
- 48 000$ salary + 20% bonus (quarterly)
- RRSP
- 50/50 group insurance
- Very flexible schedule
- Gym on site
- Vacations: 2 weeks + 2 days at Christmas + 2 days New Year's Day + 3 sick days + holiday
Responsibilities
Daily duties will include:
- Develop and maintain effective tracking and referral tools;
- Know and collaborate closely with the various partners and resources in the neighborhood;
- Improve and keep up to date the social map of the neighborhood resources;
- Improve and develop management tools to follow the evolution of the project and the care trajectories;
- Improve and develop management tools to monitor the evolution of the project and the care trajectories (dashboard, data, statistics, etc.);
- Raise awareness and mobilize key players around the project;
- Recruit, train and support a network of sentinels to help identify vulnerable seniors;
- Accompany vulnerable seniors in the neighborhood;
- Receive alerts from sentinels and stakeholders in the neighborhood and ensure that the needs are referred to the appropriate resources;
- To offer an active listening to seniors and identify their needs for services and care
- Referring these people to the relevant resources in the community and in the health system;
- To promote partnership and teamwork;
- Work in close collaboration with the CIUSSS to facilitate the management of cases files;
- Participate in the Mercier-Ouest seniors' consultation;
- To be involved in the various work sites concerning geriatric projects throughout Quebec
- Ensure the follow-up and evolution of the projects;
- Inform the steering committee of progress at meetings;
- Produce reports, activity reports and participate in the writing of grant applications;
Qualifications
Do you have what it takes for this position?
- A university degree in social work or in a field related to the project
related to the project;
- Very good knowledge of the issues of mental health, loss of autonomy, social exclusion, abuse and social isolation among seniors;
- Excellent interpersonal skills, empathy, ability to listen, ability to deal with complex situations, ability to set limits;
- Leadership, organizational skills and excellent teamwork skills;
- Excellent command of French (oral and written);
- Good knowledge of English (oral and written);
- Experience in project implementation or coordination;
- Experience and/or knowledge of the community environment, the health and social services network;
- Valid driver's license and car (a major asset and facilitator)
Summary
If you are interested by this position, please feel free to apply here directly or send your updated resume to lea.murray@randstad.ca
Looking forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you someone who wants to work for an organization that makes a difference?
Do you want to work in the east end of Montreal?
Are you a people person?
We currently have an opening for a customer service coordinator role.
Job Title: Customer Service Coordinator
Start date: as soon as possible
Salary: 48 000 + 20% bonus (quarterly)
Location: Anjou
Schedule: Monday to Friday 35hrs/week (flexible schedule, can be done over 4 days)
Advantages
Here are the benefits you will enjoy:
- Permanent position 35h/week
- 48 000$ salary + 20% bonus (quarterly)
- RRSP
- 50/50 group insurance
- Very flexible schedule
- Gym on site
- Vacations: 2 weeks + 2 days at Christmas + 2 days New Year's Day + 3 sick days + holiday
Responsibilities
Daily duties will include:
- Develop and maintain effective tracking and referral tools;
- Know and collaborate closely with the various partners and resources in the neighborhood;
- Improve and keep up to date the social map of the neighborhood resources;
- Improve and develop management tools to follow the evolution of the project and the care trajectories;
...
- Improve and develop management tools to monitor the evolution of the project and the care trajectories (dashboard, data, statistics, etc.);
- Raise awareness and mobilize key players around the project;
- Recruit, train and support a network of sentinels to help identify vulnerable seniors;
- Accompany vulnerable seniors in the neighborhood;
- Receive alerts from sentinels and stakeholders in the neighborhood and ensure that the needs are referred to the appropriate resources;
- To offer an active listening to seniors and identify their needs for services and care
- Referring these people to the relevant resources in the community and in the health system;
- To promote partnership and teamwork;
- Work in close collaboration with the CIUSSS to facilitate the management of cases files;
- Participate in the Mercier-Ouest seniors' consultation;
- To be involved in the various work sites concerning geriatric projects throughout Quebec
- Ensure the follow-up and evolution of the projects;
- Inform the steering committee of progress at meetings;
- Produce reports, activity reports and participate in the writing of grant applications;
Qualifications
Do you have what it takes for this position?
- A university degree in social work or in a field related to the project
related to the project;
- Very good knowledge of the issues of mental health, loss of autonomy, social exclusion, abuse and social isolation among seniors;
- Excellent interpersonal skills, empathy, ability to listen, ability to deal with complex situations, ability to set limits;
- Leadership, organizational skills and excellent teamwork skills;
- Excellent command of French (oral and written);
- Good knowledge of English (oral and written);
- Experience in project implementation or coordination;
- Experience and/or knowledge of the community environment, the health and social services network;
- Valid driver's license and car (a major asset and facilitator)
Summary
If you are interested by this position, please feel free to apply here directly or send your updated resume to lea.murray@randstad.ca
Looking forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
