We are currently looking for a customer service coordinator to help their ever growing organization in the West Island. A familial team environment to all of our employees. We appreciate each and every member of our team and the value they bring as individuals and team members to our continued success. They offer an exciting opportunity to be part of an avant-garde company looking to continuously innovate and grow.
...
Advantages
Location: Pointe-Claire
Schedule: 37 hours, from 8:30 am to 5:00 pm (some flexibility)
Hybrid work model
Status: permanent, full time
Salary: $45,000 to $50,000/year
Group insurance employer/employee portion: 3 months after hiring, depending on the plan chosen 70% or 80% covered by the employer and telemedicine service.
Sick days and personal days: 6 per year after one year of service.
RRSP: employer contribution after one year of employment. TFSA (contributions are not matched by the employer).
Responsibilities
Credit Functions
- Analyze accounts receivable auxiliary and monitor accounts receivable detail for non-payment, late payment and other irregularities.
- Respond to internal and external customer inquiries in a timely manner.
- Work closely with the Cashiering Technician to resolve unreconciled check situations.
- Build and maintain strong relationships with the sales team to work together to eliminate payment issues.
- Release orders: Verify customer accounts to ensure they are current with their payments and not over their credit limit.
- Collect outstanding balances by phone, email and portal.
- Send account statements and credit notes to customers upon request.
- Gather and synthesize data required to evaluate customer credit.
- Interact with customers to resolve unresolved issues.
Deductions:
- Identify, research and resolve customer deduction/claims issues.
- Maintain, analyze and reconcile invoices and deductions and identify discrepancies.
- Send claim requests for approval and follow up with approver.
- Prepare offsets for accounts receivable and submit to supervisor for approval within predetermined limits and guidelines. Once approved, scan all relevant
ISO forms and other relevant documents
Qualifications
- College diploma in administration or commerce or relevant experience
- 3 to 5 years of work experience
- Knowledge of accounting principles and practices (in the area of accounts receivable, credit, bookkeeping techniques, tracing and legal collections)
- Functional understanding of the Oracle R12 environment, account creations, customizations, reporting and a general understanding of the financial modules
- Bilingual: speak/write French and English
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are currently looking for a customer service coordinator to help their ever growing organization in the West Island. A familial team environment to all of our employees. We appreciate each and every member of our team and the value they bring as individuals and team members to our continued success. They offer an exciting opportunity to be part of an avant-garde company looking to continuously innovate and grow.
Advantages
Location: Pointe-Claire
Schedule: 37 hours, from 8:30 am to 5:00 pm (some flexibility)
Hybrid work model
Status: permanent, full time
Salary: $45,000 to $50,000/year
Group insurance employer/employee portion: 3 months after hiring, depending on the plan chosen 70% or 80% covered by the employer and telemedicine service.
Sick days and personal days: 6 per year after one year of service.
RRSP: employer contribution after one year of employment. TFSA (contributions are not matched by the employer).
Responsibilities
Credit Functions
- Analyze accounts receivable auxiliary and monitor accounts receivable detail for non-payment, late payment and other irregularities.
...
- Respond to internal and external customer inquiries in a timely manner.
- Work closely with the Cashiering Technician to resolve unreconciled check situations.
- Build and maintain strong relationships with the sales team to work together to eliminate payment issues.
- Release orders: Verify customer accounts to ensure they are current with their payments and not over their credit limit.
- Collect outstanding balances by phone, email and portal.
- Send account statements and credit notes to customers upon request.
- Gather and synthesize data required to evaluate customer credit.
- Interact with customers to resolve unresolved issues.
Deductions:
- Identify, research and resolve customer deduction/claims issues.
- Maintain, analyze and reconcile invoices and deductions and identify discrepancies.
- Send claim requests for approval and follow up with approver.
- Prepare offsets for accounts receivable and submit to supervisor for approval within predetermined limits and guidelines. Once approved, scan all relevant
ISO forms and other relevant documents
Qualifications
- College diploma in administration or commerce or relevant experience
- 3 to 5 years of work experience
- Knowledge of accounting principles and practices (in the area of accounts receivable, credit, bookkeeping techniques, tracing and legal collections)
- Functional understanding of the Oracle R12 environment, account creations, customizations, reporting and a general understanding of the financial modules
- Bilingual: speak/write French and English
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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