Our client, a major company in the field of laboratory analysis, is looking for a Customer Experience Manager to take the reins of a department that is key to the company's success. Your skills and expertise will enable you to lead a team and implement management practices to promote the customer experience within the organization.
...
-A great challenge and the opportunity to put your experience in customer service to good use;
-A very interesting salary package between 100-115K+10% bonus at the end of the year;
-A range of social benefits;
-The possibility of working in hybrid mode;
-A work environment that promotes the well-being of its employees.
Advantages
What you will be offered:
-An annual salary of 100-115K+10% bonus at the end of the year;
-Benefits coverage;
-A stimulating work environment;
-A hybrid work mode.
Responsibilities
What you would be expected to do:
-Drive the customer strategy and infuse a culture of exceptional customer service by ensuring compliance with best practices in the organization;
-Ensure the smooth operation and quality of all customer relations activities (internal and external) in accordance with the objectives set by the organization;
Ensure service efficiency by taking the necessary steps to ensure that the team adopts a customer-focused approach;
-Regularly monitor customer satisfaction and performance indicators in order to take the necessary steps to continuously improve service;
Propose and implement work methods according to best practices while ensuring a rigorous follow-up of results;
Manage the relationships, follow-ups and satisfaction of the company's strategic clients;
-Handle dissatisfactions requiring special intervention, in support of the operational teams;
Qualifications
What we are looking for:
- Minimum of 5 years experience in a similar position;
- Experience with call management software;
- Proven proficiency with the Office suite (Word, Excel and PowerPoint);
Skills required
- Excellent communication skills (spoken and written);
- Bringing together and engaging leadership;
- Ability to develop strong trusting relationships and be customer satisfaction oriented;
- Organized, autonomous, discreet, detail-oriented, analytical and synthetic;
- Ability to adapt to change;
- Ability to work under pressure;
- Spoken and written languages: perfect command of French and English.
Summary
If you or someone you know is interested, don't hesitate to send us your resume at lea.murray@randstad.ca or apply here directly.
Looking forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, a major company in the field of laboratory analysis, is looking for a Customer Experience Manager to take the reins of a department that is key to the company's success. Your skills and expertise will enable you to lead a team and implement management practices to promote the customer experience within the organization.
-A great challenge and the opportunity to put your experience in customer service to good use;
-A very interesting salary package between 100-115K+10% bonus at the end of the year;
-A range of social benefits;
-The possibility of working in hybrid mode;
-A work environment that promotes the well-being of its employees.
Advantages
What you will be offered:
-An annual salary of 100-115K+10% bonus at the end of the year;
-Benefits coverage;
-A stimulating work environment;
-A hybrid work mode.
Responsibilities
What you would be expected to do:
-Drive the customer strategy and infuse a culture of exceptional customer service by ensuring compliance with best practices in the organization;
...
-Ensure the smooth operation and quality of all customer relations activities (internal and external) in accordance with the objectives set by the organization;
Ensure service efficiency by taking the necessary steps to ensure that the team adopts a customer-focused approach;
-Regularly monitor customer satisfaction and performance indicators in order to take the necessary steps to continuously improve service;
Propose and implement work methods according to best practices while ensuring a rigorous follow-up of results;
Manage the relationships, follow-ups and satisfaction of the company's strategic clients;
-Handle dissatisfactions requiring special intervention, in support of the operational teams;
Qualifications
What we are looking for:
- Minimum of 5 years experience in a similar position;
- Experience with call management software;
- Proven proficiency with the Office suite (Word, Excel and PowerPoint);
Skills required
- Excellent communication skills (spoken and written);
- Bringing together and engaging leadership;
- Ability to develop strong trusting relationships and be customer satisfaction oriented;
- Organized, autonomous, discreet, detail-oriented, analytical and synthetic;
- Ability to adapt to change;
- Ability to work under pressure;
- Spoken and written languages: perfect command of French and English.
Summary
If you or someone you know is interested, don't hesitate to send us your resume at lea.murray@randstad.ca or apply here directly.
Looking forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
