Title: Customer Service Representative
Location: Dorval
Industry: Transport & Warehousing
Looking for a full time permanent CSR to join the fast-paced, dynamic and exciting Transport & Warehousing company located in Central West Island, Dorval. With over 50 years in the industry, looking to a strong individual to being continued success to the team!
...
Apply now:
melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca
Advantages
- Permanent full time Monday to Friday 8:30am to 5pm
- Insurance package + RSP package
- Vacation package + paid birthday off
- Parking on site
- Internal advancement
- Canada's 50 Best Managed Companies for 7 years in a row
Responsibilities
- Respond promptly and professionally to customer inquiries
- Process orders from customers
- Maintain records of all customer service transactions
- Retrieve data (i.e. account information) from system
- Review customer orders to ensure accuracy and special requests before transferring orders to the warehouse for picking and shipping
- Assist customers with standard account-related requests
- Provide information about service availability, charges and service conditions
- Advise customers about inventory and order/shipment status
- Research and resolve customer discrepancies, acting as the customer liaison between departments when necessary
- Collaborate closely with other departmental staff to coordinate account activities
- Update the warehouse management system messages regarding transactions
- Invoicing customers
- Dealing with drivers and providing excellent customer service
Qualifications
- Previous experience in similar industry / role (Warehousing, Shipping, Logistics)
- Effective communication skills (oral and written) in both English and French
- Strong attention to detail
- Strong multitasking and prioritize skills
Summary
We are here to help you find the right job in this field. We invite you to reach out to Melissa Cumetti or Philippe Pilon:
514-695-3315
melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
- https://www.linkedin.com/in/philippepilon/
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Title: Customer Service Representative
Location: Dorval
Industry: Transport & Warehousing
Looking for a full time permanent CSR to join the fast-paced, dynamic and exciting Transport & Warehousing company located in Central West Island, Dorval. With over 50 years in the industry, looking to a strong individual to being continued success to the team!
Apply now:
melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca
Advantages
- Permanent full time Monday to Friday 8:30am to 5pm
- Insurance package + RSP package
- Vacation package + paid birthday off
- Parking on site
- Internal advancement
- Canada's 50 Best Managed Companies for 7 years in a row
Responsibilities
- Respond promptly and professionally to customer inquiries
- Process orders from customers
- Maintain records of all customer service transactions
- Retrieve data (i.e. account information) from system
- Review customer orders to ensure accuracy and special requests before transferring orders to the warehouse for picking and shipping
- Assist customers with standard account-related requests
- Provide information about service availability, charges and service conditions
...
- Advise customers about inventory and order/shipment status
- Research and resolve customer discrepancies, acting as the customer liaison between departments when necessary
- Collaborate closely with other departmental staff to coordinate account activities
- Update the warehouse management system messages regarding transactions
- Invoicing customers
- Dealing with drivers and providing excellent customer service
Qualifications
- Previous experience in similar industry / role (Warehousing, Shipping, Logistics)
- Effective communication skills (oral and written) in both English and French
- Strong attention to detail
- Strong multitasking and prioritize skills
Summary
We are here to help you find the right job in this field. We invite you to reach out to Melissa Cumetti or Philippe Pilon:
514-695-3315
melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
- https://www.linkedin.com/in/philippepilon/
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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